Gong Reviews in August 2026: User Ratings, Pros & Cons

"Great Tool for BDRs"

What do you like best about Gong? Gong has been such a huge pillar in my career so far as a BDR. I depend on Gong so much to help me grow in my talking tracks. I love the fact that the calls are easy to review by splitting up who is talking into its on track and easily trackable on the transcripts. You can filter calls by competitor mentions and receive feedback automatically and from your managers as well. What do you dislike about Gong? Nothing so far. I haven't been able to figure out if ...

"Great interface, intuitive platform, really useful"

What do you like best about Gong? I like the intuitive usability of Gong; I didn't need to spend a long time figuring out how to use it. I appreciate the service it provides as it significantly adds value even at my non-sales role at my company What do you dislike about Gong? While the transcript feature is valuable for quickly reading what was said in videos, it is not that accurate so it can be confusing and should not be taken as what was actually said - you need to listen and read and ...

"The best tool for new employees"

What do you like best about Gong? Gong works for me on my time. I can go back and watch what I want when I need to. The recorder is there whenever I need it to be. Since coming on at the company, I have been able to learn quite a bit about how to conduct my calls. What do you dislike about Gong? I would like Gong to play nice with my calendar app so it can automatically be added to the meetings set up by my clients. (This could definitely be on my calendar companies side). What problems is ...

"New? You'll wish you had Gong"

What do you like best about Gong? Since I am new to my role, I have entered into conversations that have already started. Gong allows me to go to the beginning of the conversation (sometimes many months ago) and learn why we are having a conversation in the first place. There is no way I'd be able to ask my peers about every single detail about every deal. Being able to look at the emails and calls has allowed me to feel in the know about the situation before going into the next ...

"Easy to navigate, intuitive automation."

What do you like best about Gong? I love how easy it is to find my own calls or colleague's calls in Gong. I can also search by customer name or business name. Gong also automatically labels things such as pricing topics, questions, and splits the talk time between the client and the rep. This makes it super easy to scrub calls and make sure that I'm paying attention to the parts that are important to me at the time. What do you dislike about Gong? I don't really have any dislikes except ...

"My Gong review"

What do you like best about Gong? Gong is very user-friendly! Easy to access too! What do you dislike about Gong? I really haven't run into anything that I dislike about Gong. Recommendations to others considering Gong: none. What problems is Gong solving and how is that benefiting you? Gong allows us to review our meetings to see where we need improvement.

"Amazing software that I didn't realize I needed"

What do you like best about Gong? I love the ability to easily edit and share clips of calls with clients and colleagues, or even rewatch them myself. I thought this would be the least used piece of software at my new employer but it's easily become my favorite. What do you dislike about Gong? I really wish I could say something negative about Gong, but I have yet to have a negative experience. It syncs so well with all my systems and does everything I expected of it and more! I suppose the ...

"Great for new hires looking to sharpen their skills and learn best practices from peers"

What do you like best about Gong? The ability to quickly visualize who is talking and for how long during the demo. What do you dislike about Gong? It has been great so far! Maybe more integration with SalesForce What problems is Gong solving and how is that benefiting you? I have seen significant benefits from watching my colleagues' calls and demos and learning from them.

"Gong Helps Us Grow"

What do you like best about Gong? I love the ability to go back and listen to missed questions, (the question tool helps immensely). Love the next speaker feature and the ability to speed up or slow down a speaker. What do you dislike about Gong? I'm not sure I have run into a "downside" to Gong yet. I have used it over the last 4 years for training, coaching and teaching others. The tool works great, has great features and gets the job done. Recommendations to others considering Gong: Just ...

"Great for collaboration"

What do you like best about Gong? Easily share customer feedback and insights with colleagues. Really helpful for note-taking and making sure you didn't miss any actions. Much better than recordings sitting siloed on Zoom cloud or forgetting to start the recording. What do you dislike about Gong? The transcription and auto-categories are designed for sales, but I work in Customer Success. So it's not really an issue with the product, just something that is not perfectly suited to me! What ...