Gong Reviews in August 2026: User Ratings, Pros & Cons

"Awesome Resource for Reviewing Calls with Clients"

What do you like best about Gong? Being able to go back and listen to calls is extremely beneficial especially when your job revolves around several calls a week. Notes can only do so much as you don't want to seem more concerned with note-taking rather than talking with your client. This gives you the ability to go back and listen, word for word, on things said or asked so that you can make sure that whenever you follow up with your client, it is accurate to what was already discussed. I ...

"Easiest Tech Set Up and Great Use Case for Gong"

What do you like best about Gong? Compares to almost all other tech setups and integrations we have had, Gong was super easy and straightforward to set up. I love using the platform, and exploring all of its capabilities What do you dislike about Gong? There are some nuances and confusion around which calls exactly do and do not get recorded. It is a bit hard to encourage managers to attend Gong trainings, and upskillings Recommendations to others considering Gong: If you have the budget ...

"Skeptical before trying, absolutely love it after using it"

What do you like best about Gong? Gong is incredibly helpful for internal/external calls. Having them be recorded and able to access to review the conversation, and not needing to take notes throughout the call saves me time. I also love that it emails you a transcript and action items to take care of. I love it. What do you dislike about Gong? The only thing I dislike is that it does not auto add to my calendar for customer calls. It would be helpful if the [email protected] would ...

"Senior Customer Success Manager"

What do you like best about Gong? Coaching metrics. The ability to easily pull calls for Customers from all internal teams, providing fluid transparency with Customer handoffs. What do you dislike about Gong? The search features are slow and not as easy to use as I'd hope. What problems is Gong solving and how is that benefiting you? Being a new hire, Gong has been invaluable for my mentor and manager to provide helpful feedback, listening to other successful CMS's calls without being ...

"Recorded Calls are the best tool for onboarding!"

What do you like best about Gong? Joining a new company while working fully remote can be challenging. However, Gong has helped me to onboard exceptionally with recorded calls. With them, I could learn much faster how to pitch the product, understand the main objections and how to overcome them before even going to the field. What do you dislike about Gong? I feel annoyed by the follow-up notifications that GONG recommends to me. Most of the times they make no sense and I end up not using ...

"Great Resource!"

What do you like best about Gong? The UI on gong is amazing! I've never used a call recording platform as intuitive. I think I like the follow-up email reminders most seeing that is usually my biggest area of struggle. What do you dislike about Gong? I wish there was a better integration to leverage with Outlook. While I personally hate Outlook, it would be great to be able to pull a recording from a side pane to quickly review clips to make navigating Outlook a little better. What problems ...

"Useful tool!"

What do you like best about Gong? I love how everything is divided so you can understand how each person expresses themselves and how they interact with each other. What do you dislike about Gong? Nothing at the moment. Everything works reallyw ell. What problems is Gong solving and how is that benefiting you? Training by listening to other people talking.

"Simply Amazing"

What do you like best about Gong? Gong is great for automatically capturing your meeting, including transcription, key sections etc. What do you dislike about Gong? The transcription isn't 100% perfect but that's to be expected when considering all the different accents you may encounter in your day-to-day life What problems is Gong solving and how is that benefiting you? Not relying to heavily on note-taking during a meeting allows you to be more present and focused during the discussion, ...

"Great tool for analyzing your conversations with customers"

What do you like best about Gong? The summaries with the main topics discussed, as well as the possible action items are a couple of features I like a lot. Also, the detection of my "monologues" is quite insightful to become a better listener. What do you dislike about Gong? I once had a conversation in Spanish and the transcription was completely wrong. It seems you guys need to work on that feature still to support this kind of conversations. What problems is Gong solving and how is that ...

"Gond review"

What do you like best about Gong? I can listen recorded calls and meetings What do you dislike about Gong? It would be interesting to connect Gong to Outlook - not necessary to add the assistant@ and the link What problems is Gong solving and how is that benefiting you? When we are handing over some customers the successor can access to calls to be onboarded and know what we were talking about in the past