Gong Reviews in August 2026: User Ratings, Pros & Cons

"Great call recording tool"

What do you like best about Gong? The AI used to transcribe calls and flag content makes it easy to find relevant parts of calls and track topics discussed. This is useful in reporting and analytics. What do you dislike about Gong? The visualforce page for Salesforce isn't very customizable; the component is not collapsable and the size restrictions make it clunky. The 404 error is also not descriptive (whether the user doesn't have access or whether the account has no ...

"Account Executive"

What do you like best about Gong? Listening to my colleagues' calls for training purposes. It is so helpful to be able to search specific words in the transcript and read the transcript What do you dislike about Gong? Understanding which filters I need to use to find the calls I want. There are many options. Not so much of a dislike, but a learning curve. What problems is Gong solving and how is that benefiting you? Gong has been so helpful for sales training purposes at my new company. It ...

"Amazing tool!"

What do you like best about Gong? Ability to review past calls is amazing for both Account Executives looking to gain more information from SDR meetings or for SDRs to hone in on skills as a new hire. Super valuable in many facets. What do you dislike about Gong? I think Gong could benefit from an improved search function, seems like it doesn't work intuitively. However, this could be due to internal structuring and how my company tags meetings. What problems is Gong solving and how is that ...

"Gong is an amazing tool that all call centers need to use!"

What do you like best about Gong? The feedback portion of Gong is the best part of Gong! It allows you to have interactive feedback with your coach and teammates on aspects of calls. The calls that are recorded come to your email for you to quickly access and review firsthand. What do you dislike about Gong? I dislike the fact I don't know how to use it that well. It's either because of my time management or maybe there isn't enough scheduled time for training on Gong. Recommendations to ...

"A lot of cool features!"

What do you like best about Gong? easy to use with a lot of great features to learn how to improve one's own pitches What do you dislike about Gong? I think some of the words it considers filler words are a bit extreme. Recommendations to others considering Gong: add it to your homepage so you remember to check it out frequently What problems is Gong solving and how is that benefiting you? ability to self reflect. learn how to be self critical in order to improve

"Great tool to keep track of sales!"

What do you like best about Gong? tracking for keeping up with sales and clients as well as the ability to leave notes What do you dislike about Gong? There isnt much I dont dislike, it has been a useful tool ulimately What problems is Gong solving and how is that benefiting you? how to keep track of clients and various accounts, the benefits of using the call system

"Gong is a invaluable tool throughout the sales process!"

What do you like best about Gong? The ability to quickly search for calls by tag, opportunity, or attendees...and how it seamlessly integrates with Zoom. What do you dislike about Gong? Honestly, nothing. I admittedly haven't used some of the more advanced features, but for what I use it for, it's excellent! What problems is Gong solving and how is that benefiting you? Identify, re-affirm action items. Track deal life cycle and get up-to-speed on deals (read through emails, listen to calls ...

"Absolutely fantastic asset"

What do you like best about Gong? Absolutely fantastic asset allowing you to listen to not only your own calls but the calls of top performing sales reps, enabling you to constantly hone your own skills. What do you dislike about Gong? Now and then seems to mismatch the names of the callers What problems is Gong solving and how is that benefiting you? Missed opportunities

"Helpful competitive insights"

What do you like best about Gong? I use Gong for competitive tracking which helps guage the threat level. If we are coming up against a competitor consistently then we know we have to pay more attention going forward. What do you dislike about Gong? It could be smarter in searching for terms. When I search for a competitor it often pulls in similar-sounding words which impacts the overall quality of the data I am pulling. What problems is Gong solving and how is that benefiting you? I am ...

"Powerful coaching tool"

What do you like best about Gong? Gong has helped me coach and train sales professionals more efficiently and in a more structured way. Gong has helped my teams share learnings (both successes and failures). Furthermore, I use Gong to help with customer calls that need to be transcribed and used for quality check-in. What do you dislike about Gong? Nothing that comes to mind right now. I have used gong for different purposes (sales, inside sales, customer success) and I have not hit any ...