Gong Reviews in August 2026: User Ratings, Pros & Cons

"Functional, intuitive platform that takes out the guess work"

What do you like best about Gong? Gong makes it easy to locate & review my past cliet calls. I love how the AI is able to extract the call transcripts, which saves me so much time & effort. What do you dislike about Gong? the search for calls button needs work, it does not always locate the calls I'm looking for.. Recommendations to others considering Gong: Reach out to support if you need help. they are very responsive What problems is Gong solving and how is that benefiting you? I am able ...

"Gong is a great tool!"

What do you like best about Gong? The transcript that is included with each video. It makes it easy to document your conversations with a customer. What do you dislike about Gong? The transcript can be a little off sometimes (I'm nitpicking). What problems is Gong solving and how is that benefiting you? The automatic recording and transcript eliminate my need to take a bunch of extra notes on the call.

"Helpful ramping tool!"

What do you like best about Gong? I love the analytics and the ability to break down calls with searchable tags so that I can listen to other people's calls about specific topics & sort & skip to certain topics in my own calls to review with managers & mentors. What do you dislike about Gong? Honestly can't think of anything I dislike about Gong What problems is Gong solving and how is that benefiting you? -Training & onboarding: helping me to learn talk tracks & product knowledge from ...

"Gong is extremely easy to use and provide quality insights"

What do you like best about Gong? It's easy to use. I love that I don't have to remember to record the calls What do you dislike about Gong? I dislike the fact that it also records my internal meetings, but I believe there might be a setup that prevents this from happening? What problems is Gong solving and how is that benefiting you? I've had way better 1:1 sessions with my managers after Gong. All my calls are in the system, I can easily share them with my manager and they can add their ...

"So Much Information, So Little Time"

What do you like best about Gong? I love the ability to capture snippets of content in Gong, and of course the basic functionality of being able to review my own calls, my colleagues calls, and to have them do the same for me. All in less time than actually attending the call because I can play it back at faster speeds, or skip ahead to the important stuff. What do you dislike about Gong? I think Gong could improve the search-ability of calls to be more intuitive. I enjoy having my saved ...

"Focus on conversations, not on taking notes!"

What do you like best about Gong? Gong allows me to focus on engaging with my clients and actively listen instead of taking notes. Because I can go back and review my calls, and jump immediately to the segments the analytics have highlighted, I know I'm not going to miss any key details. What do you dislike about Gong? So far, I haven't noticed anything to dislike! The program seems intuitive and our entire sales team uses it. We even use it as part of our KPI goals. Seems to be working ...

"Awesome Product!"

What do you like best about Gong? Makes prepping for meetings by reviewing past ones a piece of cake! Love the ability I have to record my zoom meetings and have a running history so I can make sure I don't miss any important details. What do you dislike about Gong? I have nothing negative to say about Gong. The way the product functions and integrates with Zoom is 100% Seemless. Gong has made working in sales a million times better. What problems is Gong solving and how is that benefiting ...

"Gong has freed up and expanded the quality of my bandwidth"

What do you like best about Gong? KNowing that gong is on top of my note taking/the ability to reference a call and speed up the playback has been a gamechanger. What do you dislike about Gong? The insights given by Gong can be used by bad sales leaders to feel like they understand sales. I've seen cases where we are data-rich and insight poor. Recommendations to others considering Gong: The value is very clear. I wish I would have had it sooner. What problems is Gong solving and how is ...

"Lifesaver for Managers and Team Leads"

What do you like best about Gong? Gong is so organized and has all the functionality team leads and managers need to run a high functioning team. What do you dislike about Gong? Nothing yet. Getting around is a tiny bit difficult but only because there is so much functionality they offer so I can't complain. What problems is Gong solving and how is that benefiting you? Team efficiencies, call recordings, visibility into deals, transcripts from calls and demos, key words immediately jumping ...

"Invaluable tool for recalling call notes and identifying areas of self-improvement."

What do you like best about Gong? - The quick upload time from Zoom to Gong - The available insights (talk split, longest monologue, etc) - Ability to watch teammates' calls to learn from What do you dislike about Gong? There's nothing in particular that I dislike. I haven't used competitive products, but for the usage I've had with Gong, it seems to check all the boxes. What problems is Gong solving and how is that benefiting you? Problem's I'm solving: Efficient self-reflection. Benefits ...