Gong Reviews in August 2026: User Ratings, Pros & Cons

"Great Tool for self coaching!"

What do you like best about Gong? That IO can listned to the calls for things I might have missed , make improvements, and best proactices What do you dislike about Gong? notifications are delayed., someimes adding to calls times out, Recommendations to others considering Gong: im unable to take screenshots throught the VDI, company policy What problems is Gong solving and how is that benefiting you? areas of improvement, specifically talking to much. and not hearing the clients goals

"Gong using I.T Software to enhance customer's sales journey"

What do you like best about Gong? I like how it picks out your pricing section. I also really like how easy it is to share your call's with customers or colleagues. It makes it really easy to coach and support colleagues. What do you dislike about Gong? nothing I feel that gong fulfils my needs. Recommendations to others considering Gong: Go for it, your staff will use for self improvement and manager's will use it to coach What problems is Gong solving and how is that benefiting you? I can ...

"Great Platform!"

What do you like best about Gong? Gong is easy to use, has a tonne of helpful resources and marketing material, and the speech recognition AI is amazing. What do you dislike about Gong? I submitted a question to customer support and have still not heard back (2+ weeks). Recommendations to others considering Gong: Take advantage of the training and marketing resources. What problems is Gong solving and how is that benefiting you? Training new sales staff to make calls. Have been able to ...

"Superior Software"

What do you like best about Gong? I enjoy the ability to navigate the separated sections in the audio/video recordings. What do you dislike about Gong? When searching, there is that extra step to search for titles/calls. Recommendations to others considering Gong: If you are a classroom teacher, an educator, or working on simplifying the ability to locate and listen to previously recorded calls with ease, Gong is the perfect product for you. Gong makes it super easy to navigate and narrow ...

"Excellent Marketing Training"

What do you like best about Gong? I love the statistics of the recorded calls. The feature of giving different percentages when grading the conversation is my favorite part. It really teaches you a lot about yourself. What do you dislike about Gong? I dislike the accuracy sometimes of the transcript. I absolutely love the transcript and think it's necessary, but it is not always accurate. Who is talking matched up with the name is what is usually wrong. Recommendations to others considering ...

"With a self-paced onboarding program, Gong helps our teams learn our product faster than ever!"

What do you like best about Gong? Gong is THE BEST! Especially at a startup company with a self-paced onboarding program. Gong helps reps and all GTM teams get up to speed on our product faster than ever before. The "slides" data and the ability to stream recordings within Library folders have both been amazing feature enhancements I've seen since being a Gong user. I also am super appreciative of the Gong Coaching Inbox capabilities, deal boards, and Conversation Data that can be pulled ...

"Positive experience"

What do you like best about Gong? Gong allows you to be notified of a call that is happening/will happen/has happened. So when I miss a call or meeting, I am able to listen to it and catch up and stay in the loop. What do you dislike about Gong? While it's very helpful that Gong automatically creates a transcript of the call, it is often off or doesn't correctly pick up on what is being said. An improved voice-text detection software would make the user experience a lot better and more ...

"Great Recap Tool"

What do you like best about Gong? Remembering the details of a meeting is never easy. The 80% of your attention is focused on the meeting and the rest is on the notes you are taking. The aggregated value you have with Gong is that 20% time you assigned to your notes is now for the customer. :) What do you dislike about Gong? The offline features could be better. Even though they are supported (even in mobiles) they are a little limited y you want to see the whole presentation. Visuals are ...

"Gong Rocks and Rings the Bell!"

What do you like best about Gong? Ability to pause a recording and backup/replay and to have a transcript; also like having the % time of each speaker What do you dislike about Gong? i honestly cant think of anything that is missing. no, everything seems to work properly; i dont think it can be done better; i dont have any improvements to suggest Recommendations to others considering Gong: Listen to some calls; use the product; you will like it! What problems is Gong solving and how is that ...

"My experience with Gong has been amazing"

What do you like best about Gong? I like the transcript feature because it helps me follow along with the audio What do you dislike about Gong? I get camera shy watching myself on video. I wish only the audio was recorded What problems is Gong solving and how is that benefiting you? Having Gong is a great tool for me because at the end of a client call, I get to go back and listen for any cues I may have missed which might be helpful in me closing the deal