Gong Reviews in August 2026: User Ratings, Pros & Cons

"I am continuously impressed with this platform!!!"

What do you like best about Gong? I love the ability to search for a particular phrase or topic in a call. I also really enjoy the tips/tricks they provide in order to help me improve my communication skills, listening to the customer's wants, needs, and issues, and learning how to respond to their specific needs. What do you dislike about Gong? Sometimes I will search for a word or phrase I had mentioned on a call and I will not get any results, however, that only provides more learning ...

"Great integrations with Zoom"

What do you like best about Gong? Gong is SO easy to use - the Zoom integration makes it seamless. Easy search functionality for titles and transcripts - making past content usable for teams + continued learning. What do you dislike about Gong? Sometimes back to back calls get recorded as a single call. What problems is Gong solving and how is that benefiting you? Internal education, better customer conversations.

"Great Tool for Salespeople"

What do you like best about Gong? I started a new job a few months ago and they use Gong as a sales tool. I have learned a ton using the tool from more senior reps within my organization meeting with clients, allowing me to ramp faster as a salesperson. What do you dislike about Gong? There is not much to dislike. Super easy to use and functional. I use it in the mornings by watching my colleagues pitch and meet with customers. It gives great insight into the voice of the customer before ...

"Coaching without ego"

What do you like best about Gong? The stats and insights that gong provides after the calls not only help you keep track of what was said but also helps you improve your speech and the questions you are asking. 100% recommend. What do you dislike about Gong? When gong records calls on Google meet a very intrusive voice joins the meetings at the very beginning which is weird for everyone. Recommendations to others considering Gong: Record as many calls as possible. Find time to review ...

"Brilliant! Could not survive without Gong!"

What do you like best about Gong? Gong is quite simply the best sales coaching software I have ever used. I have used them all! The UI and UIX are clean, intuitive, and sleek. Furthermore, the customer service is amazing. Thank you!! What do you dislike about Gong? I honestly can't think of anything. If forced to say something I guess I am waiting on the full 2-way integration with HubSpot so i can update fields in Gong and they are updated in HubSpot. Recommendations to others considering ...

"Fantastic Resource"

What do you like best about Gong? The ability to review calls is such a value add. I have trouble with note taking during meetings so I can review calls to ensure I don't have to ask for clarification. What do you dislike about Gong? The AI generated topics could be better. I've noticed that the topics generally don't align to the discussion in all cases. Sometimes it does well, but for the most part it is off. This is not required for me however. What problems is Gong solving and how is ...

"Gong has saved me hours a week or review notes and tagging for teammates to be caught up on deals"

What do you like best about Gong? The ability to share out quickly and easily to external stakeholders & topic tagging What do you dislike about Gong? I wish we had the note taker title in zoom back What problems is Gong solving and how is that benefiting you? saving me a ton of time!!!

"Great for product feedback"

What do you like best about Gong? We use Gong to identify customer and prospect needs. The recordings are a great way to listen to conversations that our teams are having with customers and help us prioritize new features and understand pain points. What do you dislike about Gong? None so far. It's currently really helpful from a product perspective. What problems is Gong solving and how is that benefiting you? We use Gong to better understand painpoints and requirements that our users ...

"Gong has your back"

What do you like best about Gong? Tool is easy to use, helps me easily search back on calls to find specific questions, and provides my customers with great recordings. What do you dislike about Gong? I wish we could search for a questions among several call recordings, rather than just one. What problems is Gong solving and how is that benefiting you? I can easily share questions from customers with our technical resources, I am able to recall back to important details, without having to ...

"Great tool for feedback, call auditing, coaching, and data collection."

What do you like best about Gong? The ability to tag team members and have them receive the comments through Slack, whether this is to give feedback or share calls/snippets. This greatly improves adoption as it leverages existing tools. What do you dislike about Gong? Scorecards are a good feature, but the fact you have to give an overall 1 - 5 score for calls and this can't be omitted is a shame, as this is very subjective and is the focus of the scorecard-related insights. What problems ...