Gong Reviews in August 2026: User Ratings, Pros & Cons

"Overall the features are great and very easy to navigate to sections of interest"

What do you like best about Gong? Voice/participant detection and timeline What do you dislike about Gong? I did not get a good sense of what Gong was prior to using and did not understand the benefits Recommendations to others considering Gong: Compare similar products to realize how good Gong is What problems is Gong solving and how is that benefiting you? Customer relation and calls as well has feature discovery based on feedback.

"Love the ability to learn from top leaders and use for personal growth"

What do you like best about Gong? Learning from top reps in the company to improve my talk tracks. What do you dislike about Gong? Have not found anything I don't like yet! Recommendations to others considering Gong: Use this tool constantly to learn from top leaders and leverage it to listen to your own calls to constantly impove. What problems is Gong solving and how is that benefiting you? How to keep my presentation SIMPLE.

"Great for coaching"

What do you like best about Gong? Ease of use, ability to review calls and coach team What do you dislike about Gong? Difficulty in finding the right companies & calls that I am looking for. Lots of noise from other comms What problems is Gong solving and how is that benefiting you? Coaching up teammates, working on objection handling, sequencing events and customer journey.

"What a great software!"

What do you like best about Gong? It's great software it's so cool how topics are allocated and how you're able to decipher calls. It makes finding errors in scripting and call flow easily. What great software! What do you dislike about Gong? Nothing really not to like. The calls come through so easily. Topics are decernable. And really the searching tool is very advanced. I appreciate this so much. I love being a 5 star agent. Recommendations to others considering Gong: Thank you! Great ...

"An Incredible Tool for the Whole Team"

What do you like best about Gong? Having the ability to listen to sales calls and beyond is incredibly valuable to everyone, and in marketing, it's been especially valuable. As we get to know the product, the team, and our customers, the recordings, as well as the transparency therein (the ability to see who's talking when, for how long, and to easily move between them) is fantastic. What do you dislike about Gong? Sometimes it runs a tad slow, but I'm not really sure that's Gong - could be ...

"Friendly UI/UX"

What do you like best about Gong? Centralized repository with easy access to all calls and conversations. What do you dislike about Gong? No dislikes, audio and video are clear and transcripts have a high degree of accuracy What problems is Gong solving and how is that benefiting you? Solves the problem of inefficient note-taking or interpretation of calls from memory

"I LOVE GONG!"

What do you like best about Gong? Gong saves me a lot of time as it allows me to review key parts of my calls (rather than going through the whole call) and gives me tips on how to improve the way I'm engaging with my clients. What do you dislike about Gong? Sometimes it doesn't pick up my client's accents very clearly in the transcript. I know this is very common with voice technology though so I understand it may not be possible to improve. Recommendations to others considering Gong: Just ...

"gong is very easy to use and very helpful and optimized the right way. 10/10"

What do you like best about Gong? It's very helpful when I need to hear my colleagues on how they talk, so I can improve myself. And like I've already said it's very easy to use, you guys have nailed the UX/UI part! What do you dislike about Gong? nothing in particular, IMO the voice to text may need some improving, but even like this it's a pretty fun experience because you will get a free laugh here and there. What problems is Gong solving and how is that benefiting you? In my career ...

"Text and Visual Search - Very Responsive and Fast"

What do you like best about Gong? The overarching search function makes it very simple to find the video containing what you're looking for and that's great, but once you're in the video, the visual cues make the product great! If it was slow at searching it would be useless... But it is crazy quick! I expected the same slow and clunky video playback like Zoom, but Gong is on another level. What do you dislike about Gong? The landing page where you search is initially a little confusing, ...

"Uncomplicated!"

What do you like best about Gong? Gong is the best call housing, recording, and listening service yet. It's simple yet has what you need and would hope to see in a similar service. What do you dislike about Gong? There is a bit of a learning curve, and some features like sharing calls aren't intuitively obvious. Recommendations to others considering Gong: You'll never know all the reasons you need Gong until you roll it out. What problems is Gong solving and how is that benefiting you? It's ...