Gong Reviews in August 2026: User Ratings, Pros & Cons

"Amazing Tool"

What do you like best about Gong? The best part of this tool is the Artificial Intelligence technology where it helps you to do the quality checks of all the calls. What do you dislike about Gong? Not all Inbound calls are getting recorded till yet. May be it will be updated after sometime. Recommendations to others considering Gong: Please do consider this tool to save your time and invest in other things. What problems is Gong solving and how is that benefiting you? Quality checks of the ...

"My experience using Gong"

What do you like best about Gong? Listen to call recordings and improve ourselves. What do you dislike about Gong? nothing, everything is in place and configured properly. What problems is Gong solving and how is that benefiting you? All good.

"Great platform to drive visibility into the sales motion"

What do you like best about Gong? Gong allows cross functinoal stakeholders to listen to sales calls, which provides unique insights and visibility / transparency into how we're selling and positioning our company. What do you dislike about Gong? User interface can be a little tricky, and the transcription feature is not reliable. What problems is Gong solving and how is that benefiting you? We want to increase customer-centricity within the org and surface client insights to non client ...

"Great for reviews and coaching"

What do you like best about Gong? Coaching abilities, and reviews ability to listen to other great calls What do you dislike about Gong? Nothing really to dislike, very useful tool What problems is Gong solving and how is that benefiting you? Any calls that need review are easily accessible and coaching based off that is very useful

"Best for CSM"

What do you like best about Gong? All the communications with the client (not only personal but anybody else in the team) are stored within one timeline: easy to follow the relationships and follow up on the open topics. What do you dislike about Gong? The transcripts for German are very mediocre. There should be different watch speeds 0.75x as well - for the fast speakers with the accent. Keyword search is still not perfect. Recommendations to others considering Gong: always record your ...

"Review"

What do you like best about Gong? The search functionality is very helpful. The filters are nice. What do you dislike about Gong? Have better video transcript. Nothing else needs improvement. What problems is Gong solving and how is that benefiting you? recording customer calls so other people can view later

"Highly recommended"

What do you like best about Gong? Gong is a great platform that allows to catch up and get the information needed before the next call. What do you dislike about Gong? Sometimes it's quite hard to search and find the correct call that I want Recommendations to others considering Gong: I would highly recommend this product What problems is Gong solving and how is that benefiting you? Re-surfacing older calls, and prepare myself better (by ,memory refreshment) to the next call

"The best way to be your best!"

What do you like best about Gong? I appreciate being able to listen to myself and my peers. I love the transcripts and the clear layout . I enjoy the search bar and categories. I've seen much improvement in my day to day. What do you dislike about Gong? When I first heard of Gong, I was nervous about my calls being able to be heard at any time by anyone. I never used Gong until I started my current role and it gives me confidence. What problems is Gong solving and how is that benefiting ...

"Very useful for training and reviewing work"

What do you like best about Gong? I like being able to listen to myself or my teammates on calls and look for areas of improvement and growth. Also being able to recall discussions and validate conversations. What do you dislike about Gong? I'm unsure of the broader implications related to personal data protection. I wouldn't know how to explain this to a meeting invitee if they asked. Recommendations to others considering Gong: Would recommend that your InfoSec and Privacy teams review the ...

"Early stages in using it, but impressed so far"

What do you like best about Gong? It's integration with all the key applications we use within the business, such as Salesforce and MS Teams. What do you dislike about Gong? The transcript can be quite inaccurate, but I guess thats commonplace on a lot of similar tools. It would be great if we could edit the message that states we are recording the session, as it is very loud and invasive Recommendations to others considering Gong: Use it for transparency throughout all regions and levels ...