Gong Reviews in August 2026: User Ratings, Pros & Cons

"Great for reviews"

What do you like best about Gong? It does a fairly good job of transcription What do you dislike about Gong? On certain days it takes forever to port over the conversation. What problems is Gong solving and how is that benefiting you? I am able to hear my peers and emulate them

"Review for Gong"

What do you like best about Gong? Gong has a really good feature wherein you can listen to the recording of a person at a time i.e, if the seller is speaking to the client you can skip client's part and listen to seller's part only without skipping. What do you dislike about Gong? The only disadvantage is that sometimes few calls are not in the Software. Recommendations to others considering Gong: It is really a good tool to use and review your and peers performance. What problems is Gong ...

"A must have tool for any growing sales team"

What do you like best about Gong? -The ability to enforce coaching -The ease of use of the search and filters -How the deal board helps with pipeline managers -The ability to easily score calls -How they are constantly innovating What do you dislike about Gong? It is one of the most expensive tools that we have in our sales stack Recommendations to others considering Gong: It's worth every penny What problems is Gong solving and how is that benefiting you? -See how we position against ...

"Lets me improve customer conversations"

What do you like best about Gong? I like the integration and analysis feature very much What do you dislike about Gong? I feel the app should offer a plug-in to any of the video/audio calling app Recommendations to others considering Gong: Highly recommend Gong What problems is Gong solving and how is that benefiting you? It lets me focus on conversations rather than worry about taking notes

"Big fan of Gong"

What do you like best about Gong? Makes it easy to review my own calls (especially before a follow up or getting more details about win/loss), share a call with clients and/or team members and listening to another team member's call for training. Love that transcripts are searchable. Works well on mobile. When onboarding, I could listen to a colleague's call while walking the dog to pick up on some best practices. What do you dislike about Gong? Love that transcripts are searchable, but ...

"Gong is a very advanced tool which will help agents in self analysing their calling skills"

What do you like best about Gong? It provides a transcript which is really good. What do you dislike about Gong? The only thing I dislike about Gong is that not all inbound calls get recorded. Recommendations to others considering Gong: Recommend to fully utilize the transcripts What problems is Gong solving and how is that benefiting you? Key areas of the call are easy to track.

"Easy to use and Integrates with CRM"

What do you like best about Gong? I love that it is linked to Salesforce. It's easy to click on the call from my record in Salesforce. What do you dislike about Gong? I have not found anything yet! It's very intuitive so far. What problems is Gong solving and how is that benefiting you? A way to capture my discovery call info without being distracted taking notes on the live call. Gong allows me to really focus and have a great conversation with prospects.

"A great platform for learning and growing!"

What do you like best about Gong? The best part about Gong is the ability to have all of your team calls in one place. We can learn from and grow off of successes and mistakes. What do you dislike about Gong? The only think I dislike is the time it takes for the calls to import into Gong. Sometimes they aren't completely recorded or uploaded. What problems is Gong solving and how is that benefiting you? I am learning how my colleagues are going about their calls and what is creating ...

"Excellent"

What do you like best about Gong? Working remote is hard. Not having your peers around to pick up new talk tracks and things to bounce off eachother kind of makes the day hard. Gong allows the office feel What do you dislike about Gong? Nothing really just that i wish it picked up more calls, some calls are not recorded. Other than that i would not change a thing about Gong, it really helps you Recommendations to others considering Gong: It really brings the office home What problems is ...

"Good call analytics tool"

What do you like best about Gong? The call summary and the AI inputs help to make the recording of the call easier to identify. What do you dislike about Gong? The calls are updated on a slower pace and there should be more input about the pauses and tone of the speaker. What problems is Gong solving and how is that benefiting you? Gong helps in recognition of the call quality and the parameters to judge.