Gong Reviews in August 2026: User Ratings, Pros & Cons

"Gong is a helpful way to monitor team quality"

What do you like best about Gong? I like that gong is an easy way to rate, and monitor team quality in a fun, and interactive way. What do you dislike about Gong? I wish that gong was able to connect to salesloft to filter out calls such as "qualifying" or " DM contact requested. It would make it easier to score quality calls. Recommendations to others considering Gong: I would recommend there to be the same call filters as salesloft so we can easier review quality calls. What problems is ...

"great tool for sales people to gain valuable insight for improvement/best practices"

What do you like best about Gong? What I like the most is the ability to make comments on calls, specifically a time stamp on where a note should be made. What do you dislike about Gong? I don't dislike anything. However, there are a couple of recommendations I could make. Please make your transcript reading is more accurate and have more resources available for people who want to learn how to better leverage gong for their teams What problems is Gong solving and how is that benefiting ...

"A must have tool!"

What do you like best about Gong? Gong has saved hours of time reviewing calls, kept me accountable, and makes sure I'm in the loop. I enjoy the feature where you can request an email sent directly to your inbox with all calls including a particular mention. What do you dislike about Gong? Nothing! Everything has been up to my expectations. Recommendations to others considering Gong: Use it! What problems is Gong solving and how is that benefiting you? Keeping track of all the things, helps ...

"Gong Review"

What do you like best about Gong? Customer facing interactions become easier and smoother. Can listen to the calls later for quality purpose What do you dislike about Gong? Nothing as such, Started few months back. Recommendations to others considering Gong: Gong is extremely useful for quality What problems is Gong solving and how is that benefiting you? web conferencing to understand the insights they need to close more deals.

"Recommended"

What do you like best about Gong? Rapid response. Solution feature updates. In session trainings. What do you dislike about Gong? creates another system offline of core CRM What problems is Gong solving and how is that benefiting you? Visibility. Activity. Messaging refinement opportunities.

"Great way to quickly understand what your customers are saying"

What do you like best about Gong? I can easily search for themes on Gong. What do you dislike about Gong? Wish the transcription feature was a little more accurate than it is. What problems is Gong solving and how is that benefiting you? Customer insights are key towards making improvements for my products.

"Gong is helpful and pretty user friendly"

What do you like best about Gong? I like the easy-to-use video player features like speed adjustment. What do you dislike about Gong? I cannot think of something that I dislike but I have not used it enough at this point. What problems is Gong solving and how is that benefiting you? I am solving customer consultation issues to determine fault.

"Gone has streamlined my communication and records clearly"

What do you like best about Gong? I enjoy the ability to catch words during a conversation. What do you dislike about Gong? notes do not seem to integrate with Hubspot or churnzero What problems is Gong solving and how is that benefiting you? quality assurance

"Great app for internal visibility"

What do you like best about Gong? I like that I can go in and see my colleague's calls, reference old meetings, and get statistics on talk time. The insights are beneficial to helping me hone in my sales game. What do you dislike about Gong? I do not like the scorecards, they feel to be far too generalized. A simple 1-5 stars does not do it justice as real notes and insight are more beneficial to my development. Recommendations to others considering Gong: can be difficult to navigate but ...

"I record my client calls for review and best practices."

What do you like best about Gong? The interface site is so easy to use and share with teammates my calls. What do you dislike about Gong? I dislike nothing so far. Everything is working smooth and easy. What problems is Gong solving and how is that benefiting you? I am solving how I can better present product to my clients with gong. I can go back and rewatch my call.