Gong Reviews in August 2026: User Ratings, Pros & Cons

"Why I´m happy with gong"

What do you like best about Gong? Very good tool for best practice sharing, listening to sucessfull calls helps my entire team What do you dislike about Gong? Transcripion in german is basically useless so far, not a major issue but still improvable What problems is Gong solving and how is that benefiting you? We have been using gong to improve caller assertiveness through the library of best practice calls

"Game Changing - Level Up Across Every Department in our Organization"

What do you like best about Gong? - Listening to conversations - insights into engagement, quality of conversations - Just in time coaching - Tagging and Library - Deal Insights - Ability to connect to Hubspot and Teams What do you dislike about Gong? - I'd love to see more use cases and features to support customer success and formal Voice of Customer programs Recommendations to others considering Gong: Highly recommend! What problems is Gong solving and how is that benefiting you? - ...

"Indispensable for B2B"

What do you like best about Gong? Being able to search keywords and competitors. Saving snippets of conversations. Making customer research efficient by having the ability to go to the exact timestamps needed. What do you dislike about Gong? Adoption among team isn't very high yet. Closed captions AI needs some improvement. From a seller's perspective, it seems like a lot of work to upload, tag and describe recordings. What problems is Gong solving and how is that benefiting you? Customer ...

"Awesome application for taking Minutes of Meeting"

What do you like best about Gong? I love how Gong captures the minutes of meetings and action points through its inbuilt NLP and ML algorithm. What do you dislike about Gong? Nothing I think of at this point. All the features of app are highly useful. Recommendations to others considering Gong: Not specifically just a helpful app. What problems is Gong solving and how is that benefiting you? Minutes of meeting and action points.

"Director of Customer Success"

What do you like best about Gong? I like the comprehensiveness of Gong. I can use it for many customer success use cases such as portfolios view. Also, like the integration with Salesforce and Churnzero What do you dislike about Gong? I don't have any that I dislike about Gong. If anything, I like it more as I learn more features. What problems is Gong solving and how is that benefiting you? I use it to track the communication between customers and my team. Not only does it provide a ...

"love listening to specific calls"

What do you like best about Gong? I love listening and reading the transcripts What do you dislike about Gong? It's not easy to navigate at first, a lot of clicking around Recommendations to others considering Gong: Its a very useful tool! What problems is Gong solving and how is that benefiting you? fixing language, tone and most importantly taking bits and pieces I believe are most beneficial

"Enterprise Account Executive"

What do you like best about Gong? I like that I can gain insight on the calls without taking notes and also review calls to validate and improve my craft What do you dislike about Gong? I can't anything to fault in my usage so far Recommendations to others considering Gong: Make the leap - its a great product that delivers real value! What problems is Gong solving and how is that benefiting you? Sales effectiveness and efficiency

"Highly Recommend - Very Intuitive"

What do you like best about Gong? very easy to navigate, I enjoy that I can speed up the pace of the call to take in more information in less time. What do you dislike about Gong? so far, no real dislikes, I would like more condensed lists of calls to choose from by customer What problems is Gong solving and how is that benefiting you? learning about customers and issues and wins before meeting them

"Most Incredible Sales Call Software"

What do you like best about Gong? I've never encountered such an intuitive product. The review data is extremely helpful and removes the need for manual review by a supervisor or manager. Young sales reps getting nearly instantaneous feedback is one of the best ways to help them grow. As someone who talks too much sometimes, the feedback on the length of monologue and time spent talking ratio is prime. What do you dislike about Gong? I haven't found any issues yet with Gong. The app on my ...

"Easy to use and valuable"

What do you like best about Gong? I like that Gong records all my client meetings. It is easy to share recordings of product training with my clients. I also like that Gong takes notes for me during meetings so I don't have to! Gong's call transcriptions are helpful so I can easily go back to the recording and search for a specific topic. What do you dislike about Gong? Nothing! I find many features helpful like the interaction stats and follow-up reminders. What problems is Gong solving ...