Gong Reviews in August 2026: User Ratings, Pros & Cons

"cd"

What do you like best about Gong? listening speed features and listening back to the call What do you dislike about Gong? a bit clunky to use, transcript isn't best What problems is Gong solving and how is that benefiting you? listening to myself I know I need to read script more

"HUGE Gong Fan!"

What do you like best about Gong? There are four things most helpful: 1. My brain can only handle so much information. I am on 6-10 calls all day, every day. Gong allows me to take a breath, re-listen and/or view the transcript to ensure I've properly addressed all questions/comments for follow up. 2. I work closely with our VP of Tech Consulting, and having calls recorded allows him to skip the first round or two of disco calls, and come in when he's needed the most. Before he joins our ...

"Must have tool for a Sales Org"

What do you like best about Gong? Easy to use. I love the transcript capabilities. What do you dislike about Gong? I really have no problems with Gong. It is super easy and provides tremendous value. What problems is Gong solving and how is that benefiting you? Gong has allowed me to see how everyone is having success on the phones. Super helpful since we are remote and can't just ask. Also, it will help people onboard quicker because they can see a convo.

"User-friendly coaching tool"

What do you like best about Gong? The insights and the feedback tool are really effective What do you dislike about Gong? There is not much that I dislike about Gong What problems is Gong solving and how is that benefiting you? knowing the talk ratio is extremely helpful moving forward with potential clients

"Cool Way To Analyze Info"

What do you like best about Gong? It's very interesting and helpful to see the breakdown of data. Ex. talk-time, transcript, key words, etc. What do you dislike about Gong? You can't search for words in the transcript. It would be helpful to reconfirm scheduling or follow up info, quickly. What problems is Gong solving and how is that benefiting you? Being aware of my talk time or filler words. Also, if I need to review something for follow up with clients.

"Helps SDRs better understand customer needs"

What do you like best about Gong? Best tools for SDRS to learn what prospects talk about without sitting in every call. The team also uses it for training. Ability to jump between speakers with just a click. Ability to search for certain terms in calls. What do you dislike about Gong? Transcripts for English speakers with an accent are inaccurate making search function difficult, so not ideal for companies selling to APAC and EMEA. Nothing else. Recommendations to others considering ...

"Must have tool if you have online meetings"

What do you like best about Gong? For me, as a Product Manager, it is important to understand customers' problems and the issues they are facing. But it is impossible to participate in all of the calls with clients. The solution is to find important calls via Gong with their amazing wording search in calls, transcript feature, and listen later feature. Very convenient! What do you dislike about Gong? In the Transcript feature, it would be great to go to a specific word and start the video ...

"Amazing platform for any sales team!"

What do you like best about Gong? Ever since I joined, Gong has allowed me not only to review my own calls but also learn and pick up key call tactics from my calls. Additionally, we can watch a client go from their initial onboarding to the day they become customers. What I like best is that it is available to EVERYONE. Whether you want to listen to a call, you want to read the transcript, gauge your gong KPIs (how much did you talk vs. customer?), it allows us to become even better at ...

"My experience for Gong is really amazing."

What do you like best about Gong? I am able to track my records of call and improve my work. What do you dislike about Gong? Nothing as if now. No issues faced at all. Recommendations to others considering Gong: Its a great tool to improve productivity. What problems is Gong solving and how is that benefiting you? I have realized many benefits with Gong like I can listen to my call and understand and accelerate my skills.

"Steroids for Selling"

What do you like best about Gong? I've sold for almost twenty years. After a sales call, I'd go and look at my notes and add in whatever I might not have jotted down. Even on a good day, there are things I would miss from a call. With Gong, you'll never miss something again. You can go back and either listen or read your entire call. If you're on video and so is your prospect you can even notice small things like when they lose interest or perk up. All things that matter for a salesperson. ...