Gong Reviews in August 2026: User Ratings, Pros & Cons

"Incredible Sales Tool"

What do you like best about Gong? Ease of use, instant feedback, AI based transcript and auto-sent next steps after a call are all extremely valuable both from closing deals and for constant training and feedback. What do you dislike about Gong? The transcript feature seems to need some work. Sometimes the words do not properly match up with what's exactly said and can cause some confusion. But overall, great experience so far. What problems is Gong solving and how is that benefiting ...

"Talent Development Partner"

What do you like best about Gong? The ability to section calls based on topics in order to create libraries for learning and shared best practices for success. What do you dislike about Gong? I can't think of anything that I really dislike, but some additional features would be helpful such as maybe having a bot that flags or highlights text that is marked as useful information What problems is Gong solving and how is that benefiting you? I am using gong internally to create libraries of ...

"A tool a sales executive cannot live without"

What do you like best about Gong? Very easy to setup and use. The mobile app is also very easy to use. What do you dislike about Gong? The tool is more complex than a previous solution that I used so the ramp time to learn Gong is higher. Recommendations to others considering Gong: Seeing is believing What problems is Gong solving and how is that benefiting you? I used to take notes by hand, this makes it easier to stay engaged in the meeting.

"User-friendly coaching tool"

What do you like best about Gong? The insights and the feedback tool are really effective What do you dislike about Gong? There is not much that I dislike about Gong What problems is Gong solving and how is that benefiting you? knowing the talk ratio is extremely helpful moving forward with potential clients

"Habit Buster!"

What do you like best about Gong? Gong has helped me to understand my verbal habits (filler words, word overuse, etc.) and adjust accordingly with each client call. What do you dislike about Gong? The annotation isn't always very accurate. What problems is Gong solving and how is that benefiting you? Solving how to better communicate with clients as well as providing my manager with my wins and areas of improvement

"Time Saving"

What do you like best about Gong? The ability to search words! It saves me time from having to listen to the whole thing or skip through to try to find a specific topic. It is pretty accurate too. What do you dislike about Gong? The search of words could still be improved. I don't use the deals feature, but that is because I am not in sales. There are many features I don't really use honestly. Recommendations to others considering Gong: Its great What problems is Gong solving and how is ...

"Habit Buster!"

What do you like best about Gong? Gong has helped me to understand my verbal habits (filler words, word overuse, etc.) and adjust accordingly with each client call. What do you dislike about Gong? The annotation isn't always very accurate. What problems is Gong solving and how is that benefiting you? Solving how to better communicate with clients as well as providing my manager with my wins and areas of improvement

"Great tool to simplify your sales calls!"

What do you like best about Gong? Ability to review each element of my sales call. I can skip to times when I'm speaking, or when someone else is speaking, and can visually see who is dominating that conversation. What do you dislike about Gong? I do think its a bit awkward when someone joins the call and asks why it is being recorded. What problems is Gong solving and how is that benefiting you? Ability to essentially go back in time, review my sales call, and pick up follow ups that might ...

"Really amazing tool & give you a grasp of getting better insights with your business."

What do you like best about Gong? the customizability of trackers, custom dictionary What do you dislike about Gong? inaccurate capture or words. need to massage data manually What problems is Gong solving and how is that benefiting you? prospect language and messaging

"Gong helps me hone my cold calling skills"

What do you like best about Gong? Listening to other team members' calls is great What do you dislike about Gong? Wish the transcription was better sometimes What problems is Gong solving and how is that benefiting you? I've realized that I can listen to sales calls and gain more product knowledge