Gong Reviews in August 2026: User Ratings, Pros & Cons

"Record, Review, Improve!"

What do you like best about Gong? I really enjoy that it captures the talking times of both parties to show who is doing the talking when I engage with customers What do you dislike about Gong? I really have yet to find much that I don't like about this product What problems is Gong solving and how is that benefiting you? I am able to review my calls with my leaders to ensure that my talk tracks improve and my engagement with customers is consistently getting better

"Best digital note taker"

What do you like best about Gong? I work remote and zoom a lot of meetings. Gong is helpful to provide a visual and transcript recording to share with customers and review call. What do you dislike about Gong? Some customers are uncomfortable being recorded. What problems is Gong solving and how is that benefiting you? I can see my colleague's calls and learn from their situations. Also, if I have not heard from a customer in a long time, I can review our last conversation.

"Record, Review, Improve!"

What do you like best about Gong? I really enjoy that it captures the talking times of both parties to show who is doing the talking when I engage with customers What do you dislike about Gong? I really have yet to find much that I don't like about this product What problems is Gong solving and how is that benefiting you? I am able to review my calls with my leaders to ensure that my talk tracks improve and my engagement with customers is consistently getting better

"Great software to track leads, interactions, and record meetings"

What do you like best about Gong? As a Sales Engineer who can't be on all discovery calls with my account exec, I love how efficiently you can skip between speakers on the recording and speed it up/down so I can efficiently get the information I need. What do you dislike about Gong? The transcription is mostly accurate but sometimes could be a bit improved. What problems is Gong solving and how is that benefiting you? Gong has saved me time in not having to attend every meeting with my ...

"Dan's Gong Review"

What do you like best about Gong? The fact that I can listen to my own calls. What do you dislike about Gong? Sometimes it can be difficult to locate a call for my team. What problems is Gong solving and how is that benefiting you? I am improving my sales skills by listening to other reps sales calls.

"Must have tool for a Sales Org"

What do you like best about Gong? Easy to use. I love the transcript capabilities. What do you dislike about Gong? I really have no problems with Gong. It is super easy and provides tremendous value. What problems is Gong solving and how is that benefiting you? Gong has allowed me to see how everyone is having success on the phones. Super helpful since we are remote and can't just ask. Also, it will help people onboard quicker because they can see a convo.

"Talent Development Partner"

What do you like best about Gong? The ability to section calls based on topics in order to create libraries for learning and shared best practices for success. What do you dislike about Gong? I can't think of anything that I really dislike, but some additional features would be helpful such as maybe having a bot that flags or highlights text that is marked as useful information What problems is Gong solving and how is that benefiting you? I am using gong internally to create libraries of ...

"A tool a sales executive cannot live without"

What do you like best about Gong? Very easy to setup and use. The mobile app is also very easy to use. What do you dislike about Gong? The tool is more complex than a previous solution that I used so the ramp time to learn Gong is higher. Recommendations to others considering Gong: Seeing is believing What problems is Gong solving and how is that benefiting you? I used to take notes by hand, this makes it easier to stay engaged in the meeting.

"Incredible Sales Tool"

What do you like best about Gong? Ease of use, instant feedback, AI based transcript and auto-sent next steps after a call are all extremely valuable both from closing deals and for constant training and feedback. What do you dislike about Gong? The transcript feature seems to need some work. Sometimes the words do not properly match up with what's exactly said and can cause some confusion. But overall, great experience so far. What problems is Gong solving and how is that benefiting ...

"HUGE Gong Fan!"

What do you like best about Gong? There are four things most helpful: 1. My brain can only handle so much information. I am on 6-10 calls all day, every day. Gong allows me to take a breath, re-listen and/or view the transcript to ensure I've properly addressed all questions/comments for follow up. 2. I work closely with our VP of Tech Consulting, and having calls recorded allows him to skip the first round or two of disco calls, and come in when he's needed the most. Before he joins our ...