Gong Reviews in August 2026: User Ratings, Pros & Cons

"Gong is GREAT"

What do you like best about Gong? Easily review calls to follow up with customers. Great for training new employees because they can see past calls. What do you dislike about Gong? Not much to dislike. Overall, the landing page is noisy but the functionality is wonderful What problems is Gong solving and how is that benefiting you? Gong gives our sales team great access to review and learn from calls.

"Powerful tool for improving salespeople’s performance"

What do you like best about Gong? Intuitive UI, powerful performance metrics tracking, automated reporting, visibility/transparency across teams What do you dislike about Gong? Long processing times for calls, account info not always accurate Recommendations to others considering Gong: Expect a fair amount of set up time to get organizational hierarchies in place What problems is Gong solving and how is that benefiting you? More easily identify calls on specific topics, more easily provide ...

"Very effective call analysis tool"

What do you like best about Gong? Gong records calls and analyzes them based on the conversations content and action points. It breaks down calls based on their parts. What do you dislike about Gong? It asks to reduce talk ratio each time, but in some calls the talk ratio needs to be higher. What problems is Gong solving and how is that benefiting you? It keeps a database of the conversations that I am having, I dont need to worry if I am missing to check any notes.

"Super helpful!"

What do you like best about Gong? Love being able to go back and review my calls if there are any action items I need to follow up on What do you dislike about Gong? Sometimes it does not log my calls well. Like it will record the call if I search up my own name but if I search the specific client it sometimes won't log that call. What problems is Gong solving and how is that benefiting you? In case there is anything that I had missed in my notes, it makes it easy to find certain talking ...

"Awesome way to record calls/ meetings and share with your team."

What do you like best about Gong? Very easy to use, easy way to collaborate and receive feedback from your team, you receive very valuable data from the calls and ultimately improve the way you communicate in your meetings. What do you dislike about Gong? I haven't had any negative experiences with Gong so far. Effortless to use after you set it up. Recommendations to others considering Gong: Highly recommend. What problems is Gong solving and how is that benefiting you? I have watched ...

"Gong Rocks!"

What do you like best about Gong? Call analytics, how to deipher my call attributes and continue to become better every single day What do you dislike about Gong? Pretty much nothing! I love gong for what it offers and they are always improving it so no complains at this stage Recommendations to others considering Gong: Just go for it, do not think twice. It is the best tool in the Revenue Intelligence space What problems is Gong solving and how is that benefiting you? Call attributes, ...

"Gong is great to listen to your calls as well as your peers in order to improve your techniques!"

What do you like best about Gong? The best thing about Gong is being able to go back and listen to calls you've had in order to get feedback from your peers and mentors so you can continue to improve how you reach out to others. What do you dislike about Gong? The thing I dislike about Gong is that you have to say on your cold calls that you're on a recorded line for Gong to keep the calls. Sometimes it turns people off. What problems is Gong solving and how is that benefiting you? I have ...

"How Gong is changing the sales game!"

What do you like best about Gong? The ability to watch playback at 2x speed and search for specific conversation topics makes it easy to review conversations, making you feel more confident in your next call. What do you dislike about Gong? Gong has been pretty great so far and I don't think there's anything that jumps to mind that would make it immediately better. Well done Gong! Recommendations to others considering Gong: Look no further. What problems is Gong solving and how is that ...

"Gong Success"

What do you like best about Gong? Able to Recap conversations months prior What do you dislike about Gong? Clients may not want calls to be recorded. What problems is Gong solving and how is that benefiting you? Accurately capturing client challenges months after the initial conversation.

"Great tool for compliance"

What do you like best about Gong? Keeps me accountable to have the best quality compliance What do you dislike about Gong? None, this tool is incredible. I've never had anything like this before. What problems is Gong solving and how is that benefiting you? Getting to listen to my calls quickly and effectively to review.