Gong Reviews in August 2026: User Ratings, Pros & Cons

"Fast way to ramp up in role, super useful for those brain fog days too!"

What do you like best about Gong? Quickly scrolling in transcript to find what you are looking for! My manager can watch my calls and provide me feedback via the comments I can share snippets of the calls with internal and external stakeholders What do you dislike about Gong? Sometimes search isn't good, sometimes transcript isn't accurate. Some of the UI is a bit 'busy' e.g. the first page you get after searching for a call name What problems is Gong solving and how is that benefiting ...

"Gong has transformed me"

What do you like best about Gong? Gong has been instrumental in the way I work. From an organizational perspective, it allows me to stay updated and also make sure I didn't miss anything in previous calls. My favorite feature is being able to search by keyword over a specific date range to find information faster. What do you dislike about Gong? The loud automated voice that starts on every customer call. I wish there was a cleaner option like the way Microsoft presents the "this call is ...

"Super Valuable Tool for Sales Directors"

What do you like best about Gong? Gong is not only easy to use, but the different options offered and analytics given make the platform such a valuable tool, especially in the Sales workspace. As a Director, I have access to all the calls my team makes - with so much enriched data provided by Gong - that enables me to learn about their style and process and give critical feedback - both good and bad. Seeing how long each call participant speaks, topics discussed and so much more has been ...

"I'm using it as I'm typing this review"

What do you like best about Gong? As a CSM, there are situations where either a coworker leaves, gets promoted to a new role, or an account gets transitioned over to me. As fun as it is to read someone else's notes on an account *insert insane amounts of sarcasm here*, it's WAY better to listen to past calls to get an understanding of how they work. What do you dislike about Gong? There's been an update recently where it pings me and asks if I give it permission for vocal recognition. I ...

"Gong the tool"

What do you like best about Gong? Gong is reliable and solid. ... The best meeting companion for your sales org. ... Gong is the BEST Tool Ever! ... The Gong is real. ... The new required sales tech. ... A great platform with actionable insights and amazing customer support. ... Amazing product that adds value to sales process for both manager and sales person What do you dislike about Gong? Ringing a gong for the first time is a novel experience. But unless you plan on leading a sales team ...

"Supercharging Sales and CS"

What do you like best about Gong? Gong makes it easy to find exactly what you did and said--and share it with the right people. What do you dislike about Gong? Every call Gong is connected to starts with a vocal disclaimer--I think it could be made to be slightly nicer or less jarring. Recommendations to others considering Gong: NA What problems is Gong solving and how is that benefiting you? My Customer Success team utilizes Gong on a daily basis to make sure all client asks, tasks, next ...

"I love Gong !!!"

What do you like best about Gong? Gong helps us: Analyze specific topics raised by customers The option to hear a call in speed The option to search for words on the transcript Share recordings with our customers, What do you dislike about Gong? I love everything, really! don't have coins What problems is Gong solving and how is that benefiting you? recording our meeting automatically, so we can get back to the call and transcript and be aware we didn't miss anything. show us the ...

"Great tool for a busy sales team!"

What do you like best about Gong? The insights that I get post my pitch, areas of improvement and can simply understand and analyze a call in a strategic manner to get better for the next call. What do you dislike about Gong? Hope it had a better UI just like charts or some sort of interesting analytical report that can be refreshing post a stressful day. What problems is Gong solving and how is that benefiting you? To get better with each call/zoom meeting, the post-call analysis with my ...

"Excellent to give self feedback and colleague feedback."

What do you like best about Gong? Very easy to find calls and analyze them. What do you dislike about Gong? If I leave and re-enter meeting- recorder does not join again. What problems is Gong solving and how is that benefiting you? Self improvement with client calls.

"Gong has increased my productivity"

What do you like best about Gong? Ease of search functionality, ability to find keywords, action items What do you dislike about Gong? I haven't experienced anything I would determine as missing from this product. What problems is Gong solving and how is that benefiting you? I lean on Gong specifically for recalling action items from calls, reviewing previous trainings, and expanding my knowledge.