Gong Reviews in August 2026: User Ratings, Pros & Cons

"It's a Must!"

What do you like best about Gong? Gong is like having a chaperone for your meetings that is in charge of reminders, providing you follow-ups, and holding everyone accountable. I love having Gong as a tool and partner in my sales process. What do you dislike about Gong? I can't think of any downsides or dislikes. I love the product. What problems is Gong solving and how is that benefiting you? Gong allows me to easily access recordings of my calls, share them with team members easily, and ...

"Never forget what was said..."

What do you like best about Gong? The best thing about GONG is having the recording and transcript available to refer weeks or months after the call. What do you dislike about Gong? I sometimes struggle with setting up someone else's invite to record via gong. Recommendations to others considering Gong: Don't just use it for external calls. What problems is Gong solving and how is that benefiting you? Gong helps record what was said and can even listen for keywords that are important like ...

"An excellent tool for honing client communication"

What do you like best about Gong? We utilize Gong internally to record and review all client communication. This allows us to review as a team and discuss improvements ("how can I say that better?") and performance. We also utilize the "share call with customers" feature so that our clients have access to our recorded trainings with their teams. What do you dislike about Gong? The only thing I dislike about Gong is how long a call takes to process if you're trying to share a snippet. I ...

"Gong is AMAZING!"

What do you like best about Gong? I love the ability to easily search words or conversations in the transcript. Helpful when giving constructive feedback to colleagues! What do you dislike about Gong? Sometimes I'm not able to join client calls through gong. What problems is Gong solving and how is that benefiting you? Gong makes it easy to do calls from anywhere and has been a huge help with coaching and note-taking.

"Gong is a must for any business!"

What do you like best about Gong? Gong provides insight and easy access to all calls. What do you dislike about Gong? Not much really, maybe being able to see where particular things are located in calls better, but they do a good job of this already. Recommendations to others considering Gong: Definitely test it out, it will make your lives easier What problems is Gong solving and how is that benefiting you? Transparency. We can see all correspondence between us and our clients, look back ...

"Useful but also has annoyances"

What do you like best about Gong? I really appreciate that Gong allows you to search for keywords. What do you dislike about Gong? That calls that have split recordings only have one part of the recording uploaded to Gong, and that you have to click a lot of buttons to filter by a specific date. Also, I wish the transcriptions were more accurate. Recommendations to others considering Gong: It's useful for tracking trends and transcribing calls. What problems is Gong solving and how is that ...

"Very Valuable for Coaching Team Members"

What do you like best about Gong? The best part about Gong is the amount of information you can access right from the call view page when listening to a recording - seeing who is speaking and when is super valuable. What do you dislike about Gong? There's not much to dislike. I would say sometimes the information being pulled in via CRM integration is off but in my role not a huge issue. What problems is Gong solving and how is that benefiting you? Personally the ability to provide relevant ...

"Best In Class"

What do you like best about Gong? I've used other software like Gong before, the AI and the Toolset that Gong offers is where I think the real differentiator is. The ability to tag, # and send snippets are features I use just about everyday and the ops, marketing, product teams can all listen in on calls. What do you dislike about Gong? No known issues right now, I think Gong just continues to add new features and updates like the Team level view that help bring even more value to the ...

"Gong is a game changer for coaching"

What do you like best about Gong? Gong is great on a number of fronts. From internal use cases around coaching and highlighting great calls to external examples for clients to revisit training sessions and review what we covered in workshops, Gong has been a game-changer for our team. The transcription is very good, and the built-in insights, along with the custom watchwords, are tremendously helpful in allowing us to track different topics we're most interested in hearing. What do you ...

"Gong is Amazing!"

What do you like best about Gong? I love how everything is broken down using metrics. This really makes it easy to see specific areas of a call and hone in on what needs to be listened to/understood. What do you dislike about Gong? Sometimes there is a delay between Salesforce and Gong for calls to be uploaded, typically with longer calls. Honestly, it's such a small issue though that it is barely a dislike at all. Recommendations to others considering Gong: This is an amazing ...