Gong Reviews in August 2026: User Ratings, Pros & Cons

"Great Tool!"

What do you like best about Gong? We mainly use Gong to share zoom calls externally with customers. We like how easy it is to record calls and then share the recorded called with external customers. What do you dislike about Gong? We dislike how the Gong recorder is another participant in the zoom call. Some customers will ask what it is. Recommendations to others considering Gong: Great tool. Integrate it across all your internal teams to effectively capture the value. If you're in a ...

"Gong for client success"

What do you like best about Gong? I am in back-to-back calls all day - Gong is very helpful so I can listen back to the follow-ups I agreed upon with my clients. Additionally, I can send the educational calls to clients to reference later. What do you dislike about Gong? Sometimes the written transcripts are not as accurate as I would expect them to be. The navigation to find calls for a particular client could also be a bit easier to use - the horizontal bar that tracks emails and calls ...

"Gong helps me wow my clients!"

What do you like best about Gong? The searchable transcript is the best part for me, as I can jump right to what I'm looking for by entering the word needed. What do you dislike about Gong? So far I have not found any downside to Gong. Everything always works great for me. What problems is Gong solving and how is that benefiting you? It's great to be able to go back and pick up on the little intricacies of a conversation that may have not been obvious at the time of the meeting. And ...

"Great transcription service with a few integration kinks to work out"

What do you like best about Gong? Being able to search by keywords is great when you're working in call QA. When we receive investigations into specific problems, it's helpful to search by keywords to find the problem. What do you dislike about Gong? Our company has integrated with gong and is still working out a lot of kinks to help everything move more smoothly in our system. This has taken longer than I would like. What problems is Gong solving and how is that benefiting you? My use of ...

"Gong is the best tool for note taking"

What do you like best about Gong? I love that it joins all of my meetings and will auto transcribe everything The search tool to go through my previous calls is also immensely helpful. I can dedicate myself to my calls 100% without having to worry about taking notes. What do you dislike about Gong? The transcription isn't super accurate it's difficult to keyword search when it doesn't register my meetings word for word. What problems is Gong solving and how is that benefiting you? I'm able ...

"Gong is extremely helpful for new and existing team members!"

What do you like best about Gong? Personal call reviews, new hire training, recalling something that was discussed, and syncs well with Sales Force! What do you dislike about Gong? Permission settings for call listening and call use. What problems is Gong solving and how is that benefiting you? Training new hires, able to listen again for details, word search, recommended follow-ups, etc.

"Gong Review - Revenue Operations"

What do you like best about Gong? The ability to give my sales leaders cleaner visibility into their Deal Boards. What do you dislike about Gong? Sometimes it can be difficult to map the fields in from SFDC the right way if the fields are Custom fields, seems like an SFDC limitation more than Gong. What problems is Gong solving and how is that benefiting you? Deal review and Deal feedback sessions are easier to run. Allows us to focus on the right deals that need attention.

"Reviewing Film like an Athlete"

What do you like best about Gong? Gong allows you to fully focus your attention on what is most important, your customer! Instead of taking notes or making sure you are recording your conversation, Gong does all of this plus more. It has enabled myself and team to become better customer facing managers. What do you dislike about Gong? Gong is awkward to use at first. It is uncomfortable watching others and yourself during what can sometimes be a highly stressful situation. However, ...

"A great tool for tracking and reviewing calls with customers."

What do you like best about Gong? I like being able to easily reference a call with a customer, especially when I have missing pieces in my notes about how a certain interaction played out. Specifically this is useful when dealing with intricate technical issues that require the details to be clearly expressed. What do you dislike about Gong? I appreciate that Gong attempts to make transcriptions of calls. However, this feature falls a bit short. If Gong's transcription abilities were ...

"Like having a personal note-taker for every call"

What do you like best about Gong? I love that I can review my calls and search through transcripts. I can search for keywords. I can also share my calls with my customers. What do you dislike about Gong? I don't think I have found any negatives yet. What problems is Gong solving and how is that benefiting you? Keeping track of customer implementation discussions.