Gong Reviews in August 2026: User Ratings, Pros & Cons

"Makes my job so much easier"

What do you like best about Gong? Gong is easy to use and helps me focus on my clients rather than needing to balance taking notes & replying. What do you dislike about Gong? Sometimes the search functionality could be better but its pretty good as is. What problems is Gong solving and how is that benefiting you? Don't waste time taking notes while on a call, Gong makes it easy to go back to confirm the exact next steps needed.

"Necessity Software!"

What do you like best about Gong? Recording the call and providing a transcript has been huge for our organization. While I am not in Sales, there is so much to learn from rewatching calls that went well and calls that had opportunities. It also helps as a source of truth to see who said what and what was promised. The ability to leave comments also helps the team stay involved and call out important parts of the call. From a managerial standpoint, it also provides easy-to-digest insights ...

"Very helpful tool for CSMs"

What do you like best about Gong? Gong has been super helpful for me as Customer Success Manager. I work for a very technical SaaS companies and it allows me to go back and re-listen to my customers when there has been something that I need to revisit or may not have understood the first time. It eliminates any situation of - what did they say on that last call, I don't remember how we left off. It's also very helpful to snip portions of calls so I can share with my Product and Engineering ...

"The MOST helpful tool!"

What do you like best about Gong? The BEST part about Gong is the follow-up email that gives you action items based on what you talked about. It's great recall for me when talking with my partners! What do you dislike about Gong? I don't go onto the Gong website very frequently, so there may be some resources I'm not using to the fullest potential. What problems is Gong solving and how is that benefiting you? Remembering all the information that was discussed on my calls and having the ...

"I use gong to record and transcript video calls."

What do you like best about Gong? I use the transcriptions, call to action, integration with zoom What do you dislike about Gong? I don't have any problem using the app. I wanna see it integrating with gainsight as weel What problems is Gong solving and how is that benefiting you? Customer retention and identifying customer goals to long term strategy

"Extremely Useful"

What do you like best about Gong? Once a call is complete I have access to review my calls. This allows me to ensure my customer's needs, wants, and desires are all understood and documented. If at any point I need to review the customer interaction, I can do that. What do you dislike about Gong? I don't have any negatives/drawbacks with this product. What problems is Gong solving and how is that benefiting you? The note-taker makes it easy to review a call that has a lot of information ...

"Game changer"

What do you like best about Gong? Gong provides me with. a fantastic way to keep track of topics discussed without the need to write copious notes on calls. As a result, I remain more engaged with prospects knowing I can always come back to a call to review an important topic or concern needing to be addressed. Furthermore, the emails detailing what follow-up was needed on calls automatically sent by Gong help ensure I'm providing prospects with the information they need in a timely fashion ...

"Amazing Application for the Call monitoring"

What do you like best about Gong? The recording is easily accessible we can navigate it. We can also deep dive the analysis of the call and also share the input on the call to the person. What do you dislike about Gong? As of now, i haven't found anything like that. but if we can sync up with the tool we are using for easy locating the call. What problems is Gong solving and how is that benefiting you? With the help of the gong we can directly listen to the desired part of the call as it ...

"Precise and to the point"

What do you like best about Gong? Easy-to-use, good to have everything organized What do you dislike about Gong? Comapred to all tools used by me for calls until now this is the best I have ever seen. Recommendations to others considering Gong: Go for it! What problems is Gong solving and how is that benefiting you? Is immediate with no useless passsages to reach what you need to get.

"Gong is amazing and a must for any business."

What do you like best about Gong? Gong has always been an integral part of my development. Not only has it been a gold mine of knowledge, but it has also served as a way for me to consistently level myself up by seeking feedback. What do you dislike about Gong? To be honest, nothing comes to mind. Perhaps suggestions based on recent interest? Recommendations to others considering Gong: Sharing Snippets is as easy as copying from the transcript. This has proved incredibly valuable mainly due ...