Gong Reviews in June 2026: User Ratings, Pros & Cons

"Great platform for the busy professional"

What do you like best about Gong? Gong provides easy recording, transcribing, and next-step planning for the busy professional. This is great for both a sales professional and customer success team to ensure all action items are captured and makes future reviewing simple. What do you dislike about Gong? Gong can have connection issues on Safari, however, it functions effectively on other browsers. Overall its a great product / platform. What problems is Gong solving and how is that ...

"Gamechanger - AI recording and transcripting"

What do you like best about Gong? SO EASY, sits behind and does the heavy lifting What do you dislike about Gong? Sometimes doesn't track people and messes up the analytics What problems is Gong solving and how is that benefiting you? Recording and Transcripting - saves time massively.

"It is a great platform undoubtedly."

What do you like best about Gong? Call to text accurracy. Ease of use and implementation What do you dislike about Gong? nothing as far i remember. however, the features can be enhanced What problems is Gong solving and how is that benefiting you? I can improve the call quality

"Best in class tool"

What do you like best about Gong? Detailed insights, constantly innovating, tonnes of features, overall easy to use What do you dislike about Gong? Sometimes the UX can make it hard to find calls if I have to be nitpicky What problems is Gong solving and how is that benefiting you? Listen to calls, analyze them, get notes from them

"One of the best way to learn more about your customers"

What do you like best about Gong? One of the best way to learn more about your customers, particularly when are not working in Sales, and you Marketing What do you dislike about Gong? When you have too many calls, you don't know where to start, which call to listen first, What problems is Gong solving and how is that benefiting you? Knowing about our customers

"Gong is a great resource for new SDR/BDR's"

What do you like best about Gong? It's great to hear different talk tracks and learn from your peers. What do you dislike about Gong? I don't have any complaints so far. Great product What problems is Gong solving and how is that benefiting you? Helps me understand how my peers are having higher conversion rates.

"Note saving recording tool"

What do you like best about Gong? Having the calls not only recorded but easily transcribed makes a world of difference. call prep and colaboration made easy. What do you dislike about Gong? Needs slightly better mobile experience for on the go What problems is Gong solving and how is that benefiting you? Reviewing calls across teammates or depts.

"Gong is become an essential tool at our office"

What do you like best about Gong? - Reviewing calls to find areas of improvement - Reviewing teammates to learn new strategies - Referring to transcript to remember what was said during a call without having to go back and review the entire call What do you dislike about Gong? - Haven't run into anything I don't like about Gong yet What problems is Gong solving and how is that benefiting you? - Sales improvement - Learning from peers - Easily refer to past sales conversations

"Gong Allows Me to Stay In the Conversation"

What do you like best about Gong? Gong allows me to stay engaged in the conversation, knowing that I don't have to frantically jot down notes through a customer call. I can easily utilize one of Gong's many features to see the highlights and the action items from our discussion. I'm particullarly impressed with the AI enhancements lately and excited for the future as it gets even better. I can now easily ask Gong questions and have it generate my first draft follow-up email. I also love the ...

"Gong is amazing!"

What do you like best about Gong? I love being able to go back and watch calls. Allows me to focus on the customer in the call and not have to take notes. I enjoy the metrics of how my calls go. What do you dislike about Gong? The only thing I think could be improved is the reliability of the transcript. Sometimes it picks up a different person as the one speaking. What problems is Gong solving and how is that benefiting you? Allows me to not have to take notes in the call. This allows me ...