Gong Reviews in June 2026: User Ratings, Pros & Cons

"User Friendly & Great Insights"

What do you like best about Gong? Once set up it easy to add to to calls and use frequently. The insights data is good and helps control message across teh teams. What do you dislike about Gong? Not much to dislike - It is better as a 'sales' tool, but in Client Success discussions its very useful too..! What problems is Gong solving and how is that benefiting you? Coaching and note taking

"Great place to review and catch up with your sales cycles."

What do you like best about Gong? Gives you full visbility into the insights and takeaways that occurs in all parts of your sales cycles within your accounts. See everything, and view things either in a timeline fashion, or call by call, email by email. Great way to learn what happened with your accounts in the past, and how to strategize moving forward! Very easy to use, and I use it frequently. What do you dislike about Gong? Sometimes with duplicate accounts, there could be a mismatch of ...

"Why I use Gong"

What do you like best about Gong? Gong is great for both reviewing my own calls as well as others in my company. It allows an opportunity to learn what I do well, where my gaps are, and what is working well for others. It also puts less pressure on note taking during customer calls to be able to give the attention they need. What do you dislike about Gong? Having a dashboard of saved views or other callers to focus on would be helpful and save some time. The app itself is not challenging to ...

"Gong is super helpful in the sales process"

What do you like best about Gong? Gong keeps me on task and helps me improve my messaging and delivery. It's straightforward (just one click) to send recorded Demos to prospects and clients externally. What do you dislike about Gong? No downside to using Gong. It's easy to use and so far it has helped my sales process considerably. What problems is Gong solving and how is that benefiting you? Gong keeps me on task with reminders and I'm also able to review my calls and identify areas where ...

"The Most Important Innovative Tool of the Decade."

What do you like best about Gong? Gong has been a very useful tool for me as someone involved in the financial sector. The most interesting thing with Gong is that it automatically transcribes calls well. Such a feature saves me a lot of time, especially if I have to go back to some details discussed in these conversations. The way Gong describes each call is remarkable – one almost feels like he is reading between the lines! It assists in improving my presentation skills by enabling me to ...

"great tool with amazing features"

What do you like best about Gong? ease of use and breadth of metrics are very detailed and useful to develop What do you dislike about Gong? Nothing as of now. Liking all features that I have used What problems is Gong solving and how is that benefiting you? continuous improvement of my pitch and ability to concentrate on the call without having to take notes

"Gong is a gamechanger for AE's to receive valuable insights and coaching!"

What do you like best about Gong? I loved the personalized intel on my sales approach/cycle to best understand "Best practices/ metrics" and see how I stood up against them. What do you dislike about Gong? The scribing has room to be more accurate and sometimes customer support takes awhile to communicate with - ultimately, non of these outweigh the benefits. What problems is Gong solving and how is that benefiting you? Gong allows teams to effectively record conversations - which, as a ...

"Fair solution. Comparable to Substrata / Chorus. Nice."

What do you like best about Gong? It's a feature-rich product. It connects to most of the popular salestech solutions out there. What do you dislike about Gong? Not as insightful or deep as Substrata or Chorus, but definitely worth considering What problems is Gong solving and how is that benefiting you? Sales interaction analytics mostly.

"Create feedback positive environments"

What do you like best about Gong? Immediate feedback and response on my calls, I don't always have time to be taking notes while I'm in a call, so Gong captures everything for me and provides a great summarized view of the call as well as transcript. I use Gong daily for calls and feedback. What do you dislike about Gong? So far I haven't found any. I am using it at the SDR level, so I am high level in usage. What problems is Gong solving and how is that benefiting you? Gong is immediately ...

"Gong"

What do you like best about Gong? i love the summary and explanation of the call, which is helpful with saving time scrolling. What do you dislike about Gong? it's hard to find the calls you are looking for some times. What problems is Gong solving and how is that benefiting you? Gong helps me review other teammate's calls and demos to help me better understand pain points, challenges, and what talk tracks work best.