Gong Reviews in August 2026: User Ratings, Pros & Cons

"Gong is Awesome!"

What do you like best about Gong? I like the functionality - how easy it is to use, the filters for each conversation, how you can click into different topics. I think it's a great tool. What do you dislike about Gong? Sometimes it is hard to find the correct call you're looking for. This may be more on my admin's side than the Gong team. Recommendations to others considering Gong: NA What problems is Gong solving and how is that benefiting you? Enablement, becoming better at pitching, ...

"Inspirations for Others"

What do you like best about Gong? I love seeing my colleagues in action and gives me such valuable insight into what works and doesn't work. The transcript feature makes it useful to pull conversations. What do you dislike about Gong? I can't say I don't like anything bad about it. I wish you could export videos to external drive. Recommendations to others considering Gong: Be open and explore all the conversations they are truly useful. What problems is Gong solving and how is that ...

"Very helpful for training"

What do you like best about Gong? Very helpful to see what works best and use as training videos What do you dislike about Gong? There isn't much I dislike about gong. Great product. What problems is Gong solving and how is that benefiting you? Easy to watch recorded videos so I can improve

"I love Gong!"

What do you like best about Gong? Gong is perfect for reviewing your sales calls and providing feedback to the team. It has so many helpful features like the assistant, to help you keep deals fresh. What do you dislike about Gong? I'm not a native English speaker so I do have an accent. I noticed that the transcription is not very good for me, but it works perfectly for my team mates that are native English speakers. But this is not really a big deal. Recommendations to others considering ...

"Love gong!"

What do you like best about Gong? We love gong's assist feature to remind us of our next steps after each call. What do you dislike about Gong? I would like Gong to have more features for the customer success team. They are phenomenal with the sales features! What problems is Gong solving and how is that benefiting you? Gong helps us work in a fast pace without letting anything fall through the cracks.

"More than just call coaching, it truly is Revenue Intelligence"

What do you like best about Gong? The transcripts are the most accurate I've seen. Their deal tracker is extremely helpful to see where you might be dropping the ball. Trackers in general are amazing to follow and see how often competitors come up and if you're winning against them or not. What do you dislike about Gong? So far it's exceeded my expectations so there are not really any negatives that come to mind. Make sure old calls from previous CRM get uploaded correctly into Gong can be ...

"My personal stenographer"

What do you like best about Gong? When I'm on a call with an existing or prospective customer, Gong makes it easy for me to 100% focus on the customer instead of splitting my brain between listening and taking notes. I really like the feature that let's you playback a single or group of attendees when reviewing What do you dislike about Gong? Gong doesn't transcribe all English accents with the same level of quality and isn't able to work with non-English languages. It would be really ...

"Business Development, Google Marketing Platform"

What do you like best about Gong? Being able to go back and not have to take notes during a call What do you dislike about Gong? I think being better on mobile and listening to meetings like a podcast would be awesome What problems is Gong solving and how is that benefiting you? I think being more engaged on a call and not having to capture the info then and there is a game-changer

"Excellent Tool for Customer Success"

What do you like best about Gong? I think being able to listen to a teams call, then grade and leave comments has been instrumental as a learning tool. Also being able to go back and listen to your own call and refresh your memory on the next steps, without having to listen to the full call is amazing. As a manager I find being able to keep up to date with what my team is doing with our customers is extremely helpful. What do you dislike about Gong? I don't like how sometimes the transcript ...

"Gong is the Greatest!"

What do you like best about Gong? Gong is extremely helpful in my everyday workflow. It keeps track of everything regarding my client and team calls and holds me accountable for follow-up and keeping up with my work. What do you dislike about Gong? I don't love how it doesn't understand to join my calls when I put a last-minute call on my calendar. I wish that it would automatically join in to any Zoom/Google Meet I create no matter what the time frame. What problems is Gong solving and how ...