Gong Reviews in August 2026: User Ratings, Pros & Cons

"AMAZING"

What do you like best about Gong? Gong has been such a helpful tool in helping me train for my current role. I'm able to listen to my own calls as well as others on my team & the top SDR's of my company and learn from them. What do you dislike about Gong? Honestly so far I have no complaints, it's been great! What problems is Gong solving and how is that benefiting you? Problems in my job would be overcoming objections and Gong gives me the platform to so many objection handling.

"Gong is great"

What do you like best about Gong? I like being able to go back and review my own sales calls, as well as view other calls from coworkers so I can learn more information about customer questions. What do you dislike about Gong? The interruptive call recording for training purposes. I understand why you use it, it is not a pleasant sounding voice. Recommendations to others considering Gong: Anyone who is involved in sales should use Gong. What problems is Gong solving and how is that ...

"Very helpful tool"

What do you like best about Gong? I like that the tool creates a pretty accurate transcript of my calls. I no longer have to worry about taking notes--I can instead listen closely to dig deeper. What do you dislike about Gong? I don't think I have any dislikes at this time. What problems is Gong solving and how is that benefiting you? I no longer have to take meeting minutes. I can also review calls to revisit feature requests as well as listen to calls I miss. I like that you can create ...

"Gong is the best way to log sales calls and interactions as a company-wide resource"

What do you like best about Gong? I love the filter and search capabilities that make it super simple to find calls that match the needs of your initiative. Especially being able to search by term or specific keyword. What do you dislike about Gong? Not much to dislike. This software is truly optimized for use of all teams at a SaaS company, allowing us to be able to retrieve valuable insights from in-field interaction. What problems is Gong solving and how is that benefiting you? The ...

"Can't live without Gong"

What do you like best about Gong? Gong's product is easy to use and it serves a variety of important use cases for our team. First and foremost, it allows our team to get insight into our pipelines and quickly spot deals that might not be on track so we can respond and get ahead. Second, it allows us to more quickly onboard new employees in customer-facing teams by allowing them to listen to real calls and learn along the way. Lastly, it gives us insight into enablement programs we've ...

"Can be very useful should you have a single product"

What do you like best about Gong? Gong is very visual and this makes it user friendly, also good at tracking activity and reminders What do you dislike about Gong? This is limited to a single product if you have multiple opportunities for a single client it cannot distinguish the activity specific to each opportunity. What problems is Gong solving and how is that benefiting you? Organisation has increases significantly

"Great for calls"

What do you like best about Gong? Love that it analyses the call and shows what is done well and what needs improving. What do you dislike about Gong? The transcript is usually very off and quite different from what is being said. What problems is Gong solving and how is that benefiting you? I've cut down on filler words, I am aware of my customer to agent speaking ratio, and am having more in-depth conversations.

"Your Company's Secret Weapon"

What do you like best about Gong? The ability for colleagues to gain the insights to do their jobs more effectively and efficiently has never existed in one tool in the last 25 years. What do you dislike about Gong? When I find something, I'll let you know. What problems is Gong solving and how is that benefiting you? Gong solves problems, you've yet to discover on both an individual and workforce level. The ability for someone to immerse themselves into a conversation without note-taking ...

"Gong helped me become an effective Sales Rep in no time"

What do you like best about Gong? I love being able to review my calls with my manager and find areas of improvement that can drive more sales to close What do you dislike about Gong? Nothing at all the product is great and I love using it. What problems is Gong solving and how is that benefiting you? Sales effectiveness has been improved by coaching and learning from tenured and successful peers.

"Love Gong"

What do you like best about Gong? I love the SFDC plugin as all of the info you need on deals is in one spot and if you update in Gong it updates in SFDC. I also love the ability to go back and review previous deals. Another function that is helpful is the deals tab which gives suggestions and lets you know what is missing from a sales standpoint. What do you dislike about Gong? It takes a long time to review deals as you have to listen to them. What would be a solution is to leverage AI to ...