Gong Reviews in August 2026: User Ratings, Pros & Cons

"Super Easy To Use"

What do you like best about Gong? I like how easy Gong is to use and set up. It's super helpful to go back and listen to calls where I may have missed something. My clients like the recordings as well to share and discuss with the rest of their team. I like being able to invite [email protected] to my meetings and Gong does the rest. What do you dislike about Gong? There have been a few instances where Gong doesn't record a meeting for whatever reason, though this doesn't happen very often. ...

"A critical tool for sales"

What do you like best about Gong? The recordings have a plethora of metta-data: keywords, speaking blocks, and screen sharing; detailed by participants. It is very easy to find key sections of the call, and even pull out transcribed notes. What do you dislike about Gong? Although necessary, the need to announce itself is annoying. AI is still a long way off from producing a summarized overview of the call. What problems is Gong solving and how is that benefiting you? Gong is perfect for ...

"Extremely Insightful and Instantly Useful Tool"

What do you like best about Gong? The ability to go back and find out keywords, and insights to hit on, as well as review transcripts to verify notes for follow up actions is invaluable. What do you dislike about Gong? A little big brother but as long as it's driving sales that's all that matters. Let's go. Recommendations to others considering Gong: Great tool for any sales organization. What problems is Gong solving and how is that benefiting you? Many benefits, no problems at this time ...

"AWESOME TOOL"

What do you like best about Gong? it's easy to use and look up specific calls and filters What do you dislike about Gong? Nothing really, everything is easy and user friendly What problems is Gong solving and how is that benefiting you? how to handle different conversations with difficult gatekeepers

"Gong is invaluable tool for Product Management to see customer-facing side of business"

What do you like best about Gong? Keyword search to find relevant calls just works. What do you dislike about Gong? I can't say that I dislike anything so far. It serves the need. What problems is Gong solving and how is that benefiting you? - Reviewing customer calls - Getting customer feedback "first-hand" - Identify product and process improvements

"Gong is the main resource we use to review our past calls to improve our performance"

What do you like best about Gong? Gong is the best follow up tool in our company because we can use it to rate our calls and help us better to assist our callers and listening to our own calls helps us to improve our delivery to our customers What do you dislike about Gong? The Transcripts aren't user friendly I tried to utilize it once and the conversations never matches up with the actual spoken words via transcript Recommendations to others considering Gong: N/A What problems is Gong ...

"One of my favorite tools!"

What do you like best about Gong? I love that I can go back and review my calls to ensure I didn't miss or forget anything. Or if I was unable to attend a live call, I can review it later. Gong has also been an excellent teaching tool for me and my colleagues. What do you dislike about Gong? I can't think of anything that I wish this tool did that it doesn't currently do. What problems is Gong solving and how is that benefiting you? I'm not always able to take notes during my ...

"The system you never knew you needed"

What do you like best about Gong? How far you can drill down to find specific words in calls to locate what you're looking for. What do you dislike about Gong? It's overwhelming at first but that goes away in time. What problems is Gong solving and how is that benefiting you? If certain words are coming up that are negative or need more attention, we can find out why they are and how to overcome them.

"Gong Review"

What do you like best about Gong? There are so many things to use in Gong for your team like scorecards, keywords, call coaching and more things I don't even know about. Plus, their team is extremely helpful and so nice! I was able to hop on a video call with Melissa and she shared so many useful tools. What do you dislike about Gong? I would love to see more video walkthroughs of the tools that can be used and different ways to use them. The walkthrough tutorial we had with Melissa was so ...

"The Most Powerful Sales Tool On Planet Earth"

What do you like best about Gong? My bosses have proclaimed to me over and over that Gong is the most powerful sales tool on planet earth. Its like their mantra. It is truly a great tool to help your sales team improve their skills and get better everyday. I love it and I tend to agree with them. Gong is huge- you should probably get it if you don't already have it. What do you dislike about Gong? Nothing. I don't know what's possibly missing. Seems pretty much awesome all the time. What ...