Gong Reviews in August 2026: User Ratings, Pros & Cons

"Gong is the note taker you've always wanted"

What do you like best about Gong? I love that it is behind the scenes, but that it captures everything. What do you dislike about Gong? I dislike that it doesn't hop into the meeting immediately when I do. Recommendations to others considering Gong: I would definitely consider using Gong to help with training and quality. What problems is Gong solving and how is that benefiting you? We are solving training issues. Because we can record in the moment conversations.

"Makes onboarding a breeze!"

What do you like best about Gong? I like the ability to easily find recordings about content I need. Gong makes it simple for me to review calls across the organisation to always push to be better. Throughout my onboarding, I was able to find calls I needed more guidance on and ultimately get all the information I needed when I needed it! What do you dislike about Gong? To be honest, nothing yet. The navigation is intuitive, finding other teammates is smooth and overall the experience is ...

"Incredible for Customer Success teams!"

What do you like best about Gong? Listen Later and the ability to save calls to folders. Save and send snippets. Comment on portions of the call. Access transcript, etc! What do you dislike about Gong? I'd like to be able to save calls to folders via mobile (vs just listen later) What problems is Gong solving and how is that benefiting you? Enablement. It's also helped me understand the different styles between varying CS teams. I appreciate listening to calls that took place during the ...

"Perfect tool"

What do you like best about Gong? Gong is easy to use and even offers me insights into my deals that I can use to drive urgency, beat competitors, and hit my quotas. What do you dislike about Gong? Not much is missing here, and they consistently improve the product. What problems is Gong solving and how is that benefiting you? I'm using Gong to improve win rates, beat competitors, and improve my sales game.

"Great tool for my Customer Success Manager team"

What do you like best about Gong? - Great keyword searching capabilities - Easy to navigate - Salesforce Integration - Slack Integration - Product Board Integration - Scalability What do you dislike about Gong? The only thing we don't like is the transcription has errors so have to modify snippets that we send to other teams. What problems is Gong solving and how is that benefiting you? Allows us to relay customer calls to product, engineering, onboarding, and other teams across the ...

"Efficient, easy to use, and customizable"

What do you like best about Gong? The note that arent sent after a meeting that give direct next-steps on a follow-up.The ability to listen to calls and get a ratio on speaking times and what could lead to better calls is also a plus. What do you dislike about Gong? The automated emails can be alot at times; I believe this is something the Admin setups, though, so it would need to be routed during setup and not a direct reflection of Gong. I do not like the automated voice that introduces ...

"Gong review"

What do you like best about Gong? Easy to speed up and slow down calls and helpful to search keywords or people within calls What do you dislike about Gong? Search functionality can be a little unpredictable What problems is Gong solving and how is that benefiting you? Our team isn't directly customer-facing but is trying to get better customer insights; Gong helps us do this by letting us listen to calls

"Critical for Reviewing Meetings with Customers"

What do you like best about Gong? Gong has an excellent UI and makes it easy to quickly review calls and pull insights. Love the Points of Interest section that calls out when things happened in the call. What do you dislike about Gong? Nothing to report here. If they could decrease the time it takes to analyze a call would be awesome. This is a critical part of my workflow and it has been great so far. What problems is Gong solving and how is that benefiting you? Can focus more on the call ...

"Gong has been very helpful to review calls"

What do you like best about Gong? Staying more engaged in calls with less note-taking What do you dislike about Gong? The need to go find the action items on there What problems is Gong solving and how is that benefiting you? better follow-ups from being able to review the conversation

"Immensely useful tool in a sales role"

What do you like best about Gong? What is most helpful about Gong is the breakdown it provides. Real insights and measurable for improving client communication. I had only heard about Gong, now I get to use it in my current sales role. It is an investment that should be made by any company that is serious about making its sales team successful. It is an essential tool to add to the tech stack and sales enablement investments. What do you dislike about Gong? I have to navigate for a bit to ...