Gong Reviews in August 2026: User Ratings, Pros & Cons

"Amazing tool in so many ways!"

What do you like best about Gong? The call analytics, the assists, the vocal breakdown/transcription, and the ability to work closely in Gong with Team Members or send info to clients from a call. What do you dislike about Gong? A few other data points for the call would be great. I love seeing the talk ratio, longest story, etc., but a few more metrics would be great. Also, an ability to cut down a call or trim if there is time before it starts for chit chat, don't want that to affect call ...

"Gong is a lifesaver"

What do you like best about Gong? It reminds me of daily tasks I need to complete. What do you dislike about Gong? There's nothing I don't like about Gong, I enjoy it very much What problems is Gong solving and how is that benefiting you? Sometimes I'm unable to find a transcript of a meeting I've had, Gong is always to the rescue with an easy way to retrieve meeting notes and videos

"Fabulous tool for both internal and external meetings"

What do you like best about Gong? The recording capability is fabulous to share with internal teams and clients alike. It is a great reference tool for call reviews/trainings. What do you dislike about Gong? Nothing. It's a nice, easy to use system. Recommendations to others considering Gong: It's a great tool. Easy to use. High quality. What problems is Gong solving and how is that benefiting you? Client call and demo capture and internal trainings and project management. Great tool to ...

"Since using Gong, I have never stopped recommending it."

What do you like best about Gong? As a demand generation marketer, I love that I can receive notifications whenever a prospect mentions something relative to the work I have done. For example, I get to hear our prospects talk to our salesmen about our website. That is extremely insightful. What do you dislike about Gong? I can honestly say at this point that there is no problem I have with Gong. I have no advice on how to make the product better. What problems is Gong solving and how is ...

"Director of Sales"

What do you like best about Gong? Seeing calls real time and being able to coach and provide feedback on the fly or post call. What do you dislike about Gong? I can't say that there's anything i truly dislike about it. What problems is Gong solving and how is that benefiting you? Coaching and getting really time updates on deals. Great for team coaching and collaboration

"Great tool which provides neat insights into your calls"

What do you like best about Gong? I like the conversation analysis of breaking the call down by topic of discussion, the transcript is pretty accurate and is helpful to read along while listenin What do you dislike about Gong? the speech - text for the transcript could be a little more accurate sometimes it misses or misinterprets words but overall its pretty solid Recommendations to others considering Gong: definitely try it if you are doing phone sales What problems is Gong solving and ...

"Anyone that is in the sales or consulting business, this software is needed!"

What do you like best about Gong? I love how everything is recorded and set up for you to see the amount of people percentage the prospect was talking to and how much were you. So you can see if they are interested or not. What do you dislike about Gong? I honestly cannot say much about any dislike. I do know when I was working for ADP and doing some cold calls, not all calls were recorded like in Michigan or Illinois. And those 2 states were my territory. But I understand that there's laws ...

"Great to rewatch important meetings"

What do you like best about Gong? I can watch at different speeds and check the analytics. The transcript is very helpfull. What do you dislike about Gong? I had an automatic recording status to my daily meeting and I was not able to stop it. What problems is Gong solving and how is that benefiting you? I need others to watch and learn older content. With Gong the entire company was able to get access to that.

"Gong helping us with better sales"

What do you like best about Gong? It helps us review and revisit the context What do you dislike about Gong? Difficult to find calls when you don't recall names What problems is Gong solving and how is that benefiting you? Allowing different stakeholder get an insight into the conversation that they cant usually attend

"Great Resource for Training"

What do you like best about Gong? The ability to hear other individuals calls to gain perspective on different approaches to prospecting clients. What do you dislike about Gong? The Filtering criteria could probably be a little more effective Recommendations to others considering Gong: Great tool for training and reviewing! What problems is Gong solving and how is that benefiting you? Ability to get feedback from management after they have the ability to hear both sides of the conversation ...