Gong Reviews in August 2026: User Ratings, Pros & Cons

"Great platform with intuitive features"

What do you like best about Gong? Easily choose who you want feedback to be visible for when documenting in a call. You can create customized scorecards to be used for all call reviews What do you dislike about Gong? If one person is the invite owner of the call, it gets documented in their name. So if you want to give feedback to another user who is part of that same call, it is not possible to show from a reporting perspective that you gave that person feedback, despite their being part ...

"How does anyone survive without this?"

What do you like best about Gong? Gong allows me to record my calls, analyze them, see when is the last time I spoke with someone, it keeps track of my promised action items and even the amount of money on the line. These are just the bare minimum features as there are so so many more useful tools in this program. What do you dislike about Gong? I would like to be able to see the emails of all participants for followup email purposes. What problems is Gong solving and how is that benefiting ...

"Keeps my calls organized"

What do you like best about Gong? I can go back a search for certain keywords and understand my calls/demos better than before. What do you dislike about Gong? Can take some time to analyze a call, if I am in a hurry I have to remember that and look elsewhere for notes/insight. What problems is Gong solving and how is that benefiting you? I can go back and see how I conducted my call and better understand where I can improve.

"As a new hire, it's been veryhelpful to lean on recorded calls"

What do you like best about Gong? The ability to filter by topics you're looking for. What do you dislike about Gong? There's nothing that comes to mind at this time What problems is Gong solving and how is that benefiting you? I'm able to work autonomously to learn new topics rather than relying on my supervisor/colleagues.

"Great platform with intuitive features"

What do you like best about Gong? Easily choose who you want feedback to be visible for when documenting in a call. You can create customized scorecards to be used for all call reviews What do you dislike about Gong? If one person is the invite owner of the call, it gets documented in their name. So if you want to give feedback to another user who is part of that same call, it is not possible to show from a reporting perspective that you gave that person feedback, despite their being part ...

"How does anyone survive without this?"

What do you like best about Gong? Gong allows me to record my calls, analyze them, see when is the last time I spoke with someone, it keeps track of my promised action items and even the amount of money on the line. These are just the bare minimum features as there are so so many more useful tools in this program. What do you dislike about Gong? I would like to be able to see the emails of all participants for followup email purposes. What problems is Gong solving and how is that benefiting ...

"Great way to be able to review calls"

What do you like best about Gong? The ability to re-listen to your call is very helpful. It is also helpful to be able to listen to other reps calls and know how to improve. The training aspect is nice as well. What do you dislike about Gong? Can't think of anything right now. Everything is good for what it is. What problems is Gong solving and how is that benefiting you? Getting new reps up to speed quicker. Ability to go back to calls and hear what prospects have said.

"Can't do my job without Gong"

What do you like best about Gong? That I can focus on what the prospect is saying as opposed to making sure I am jotting down the right information. Knowing that I can replay the call back provides security What do you dislike about Gong? The connection in the afternoon seems to be slow. If I don't have a strong internet connection, the app is pretty much useless. There are certain times during the day that I will not use the app What problems is Gong solving and how is that benefiting ...

"Great visibility into calls!"

What do you like best about Gong? The automatic call progess tracker is great, its gives real time feedback into how to imporve calls and move them along into our sales process. No other call tracker software is like it! What do you dislike about Gong? A bit more training would always be more helpful. I know there are parts of Gong that I have not yet utilized to its fullest and would like to make sure I am getting everythign out of it. Recommendations to others considering Gong: Use it to ...

"Keeps my calls organized"

What do you like best about Gong? I can go back a search for certain keywords and understand my calls/demos better than before. What do you dislike about Gong? Can take some time to analyze a call, if I am in a hurry I have to remember that and look elsewhere for notes/insight. What problems is Gong solving and how is that benefiting you? I can go back and see how I conducted my call and better understand where I can improve.