Gong Reviews in August 2026: User Ratings, Pros & Cons

"Great training and coaching tool!"

What do you like best about Gong? It's great to be able to review playlists to help speed up my ramp period. Super easy to receive coaching from my manager for my calls. What do you dislike about Gong? The transcript is sometimes off, and can be better improved for accurate text, not a major issue though for now. Recommendations to others considering Gong: Most robust tool of all the conference recording tools in my experience. What problems is Gong solving and how is that benefiting ...

"Customer Insights tool for Optimizeres"

What do you like best about Gong? I love how efficiently I can get through recordings while being able to find everything I need. The features were really well thought out and it's always a very positive experience. I'm always thinking "wow Gong was so thoughtful to build this feature". What do you dislike about Gong? I don't dislike anything. It would be nice if the foreign language translation tool automatically translated for me. Transcriptions could be more accurate as well. What ...

"Amazing for product marketing managers"

What do you like best about Gong? Being able to jump into any call recording to listen to what our customers are telling us about their issues, how different messages are landing in the market, and for any best practices that we need to spread out to the rest of the team. I can do it on the light rail from my phone on the way into work. What do you dislike about Gong? I don't know if my tags are working correctly from the mobile app when I leave a comment. Don't feel like I have a good ...

"Easy recording tool"

What do you like best about Gong? Easy UI. Good history of calls with the prospects-customers. What do you dislike about Gong? I had a hard time finding the export button. No integration with Rewatch. What problems is Gong solving and how is that benefiting you? Keeping tracks of discussed topics with customers, onboardings...

"User friendly!"

What do you like best about Gong? I like the transcript search and I like the time stamp of the recording What do you dislike about Gong? There's nothing I dislike about this product. What problems is Gong solving and how is that benefiting you? I haven't had any problems

"Great Way to Learn and Grow"

What do you like best about Gong? I love using gong to e able to listen to my calls to be able to get better as an account specialist and to be able to provide the best service possible to customers. What do you dislike about Gong? There isn't anything that I can think of that I do not like. The whole system is beneficial to me and my team. We listen to one another's calls as well for tips and tricks. What problems is Gong solving and how is that benefiting you? I think we are solving any ...

"User friendly!"

What do you like best about Gong? I like the transcript search and I like the time stamp of the recording What do you dislike about Gong? There's nothing I dislike about this product. What problems is Gong solving and how is that benefiting you? I haven't had any problems

"Great Way to Learn and Grow"

What do you like best about Gong? I love using gong to e able to listen to my calls to be able to get better as an account specialist and to be able to provide the best service possible to customers. What do you dislike about Gong? There isn't anything that I can think of that I do not like. The whole system is beneficial to me and my team. We listen to one another's calls as well for tips and tricks. What problems is Gong solving and how is that benefiting you? I think we are solving any ...

"As a new hire, it's been veryhelpful to lean on recorded calls"

What do you like best about Gong? The ability to filter by topics you're looking for. What do you dislike about Gong? There's nothing that comes to mind at this time What problems is Gong solving and how is that benefiting you? I'm able to work autonomously to learn new topics rather than relying on my supervisor/colleagues.

"Great way to be able to review calls"

What do you like best about Gong? The ability to re-listen to your call is very helpful. It is also helpful to be able to listen to other reps calls and know how to improve. The training aspect is nice as well. What do you dislike about Gong? Can't think of anything right now. Everything is good for what it is. What problems is Gong solving and how is that benefiting you? Getting new reps up to speed quicker. Ability to go back to calls and hear what prospects have said.