Gong Reviews in August 2026: User Ratings, Pros & Cons

"Easy to Use & Great Insights"

What do you like best about Gong? Being able to search calls for specific phrases, search by prospect or account, etc. What do you dislike about Gong? The only thing I would add would be a feature that highlights calls from across the org that the AI identifies as having a lot of green flags. There are so many great conversations and nuggets, but they're often lost in the sheer volume of calls unless someone manually calls them out. What problems is Gong solving and how is that benefiting ...

"I have used it a few times and love the feedback I can get"

What do you like best about Gong? Getting feedback right after I get off the call. What do you dislike about Gong? So far I have not found many things that I dislike Recommendations to others considering Gong: None What problems is Gong solving and how is that benefiting you? It is helping me figure out how much more I need to let my prospect talk

"Exactly what you want!"

What do you like best about Gong? It helps capture all the calls and video meets. Going back and reviewing the calls are made simple. What do you dislike about Gong? Sometimes the calls dont appear in Gong as fast as I would like them to. What problems is Gong solving and how is that benefiting you? It helps me and my team to go back and review any calls or meetings to grasp the information.

"Gong is a critical tool in my sales arsenal!"

What do you like best about Gong? - Detailed Recordings - Analytics that break down my talk track - Transcriptions for easy referencing - Email reminders and notes on deliverables i committed to during my call - Easy peer feedback - Great UI - Talk Ratio data What do you dislike about Gong? Nothing, it's all gravy. Although I've heard it's expensive but you get what you pay for. Recommendations to others considering Gong: Get the demo, you'll be impressed. This is future tech. What problems ...

"Good product, sales team was aggressive and onboarding has been lackluster, but core product is good"

What do you like best about Gong? I'm given time back in my day to not need to participate in meetings to understand the pulse of our sales pipeline or the health of our customer accounts What do you dislike about Gong? I'd like there to be better support (ability to chat when you can't quickly find something in the knowledge base) and the sales experience was offputting, as was the onboarding and approach to team training. Recommendations to others considering Gong: Less aggressive sales, ...

"Great for training and client follow up"

What do you like best about Gong? I like being able to come back into the recordings of my software demos to get clarification about future questions to ask or understand the reason behind the reason. I feel confident going into my demos knowing if I don't catch a certain word or phrase and I have already asked multiple clarifying questions, I can go back and review. what was said to try and understand a better angle to work or create a follow up email with clarifying questions. What do you ...

"Best Automated Recordings and Insights"

What do you like best about Gong? Gong organizes everything so well - points of interest, automatically grouping together calls with the same people... it's just great. A step above Fireflies which was my previous solution. What do you dislike about Gong? Nothing comes to mind - it's an all-around improvement from previous solutions I've used. What problems is Gong solving and how is that benefiting you? Recording client calls so we can learn from them - specifically getting both the audio ...

"Fantastic"

What do you like best about Gong? Gong helps me be more effective in a faster way. The ease of use and speed of the platform really allows for greater 'deal intelligence' and quicker insights. What do you dislike about Gong? Adding recognition of different languages and their translations to the product would allow for a wider and cross-country use of the platform. There's really not much to dislike about gong! Recommendations to others considering Gong: Go for it! What problems is Gong ...

"The Best on the Market and a Game Changer for Coaching"

What do you like best about Gong? Intuitive and User Friendly UI AI does a good job flagging important topics and red flags. Integrates easily with G-Suite Easy set up and ongoing support. More complete tool than others I've used What do you dislike about Gong? Doesn't capture touchpoints and conversations that contribute to moving a deal forward outside of emails, meetings, and phonecalls. No way to add LinkedIn messages, log SMS conversations, or in person meetings which can mean missing ...

"Incredible tool. Allows you to extract a lot of call reports and valuable insights for feedbacks."

What do you like best about Gong? Reports and insigths about the calls with the clients. We can understand where we are getting it right and where we can improve to be better serving our customers. What do you dislike about Gong? Sometimes the links can take a while to appear in the Gong tool taking hours and sometimes days. In certain calls, parts end up being cut off, without the voices appearing. What problems is Gong solving and how is that benefiting you? It has become faster and ...