Gong Reviews in August 2026: User Ratings, Pros & Cons

"Helping my Performance Draggers with Actionable Insights"

What do you like best about Gong? Library & Snippets helped me in enabling sharing of knowledge// Relating the trackers with my current data-driven KPIs to identify key learnings What do you dislike about Gong? Ability to raise tickets for tracker creation Recommendations to others considering Gong: Actionable Insights provided by Gong will reflect in the results immediately. What problems is Gong solving and how is that benefiting you? My performance draggers are now upskilled using calls ...

"Helped a lot with Sales Onboarding, Note taking, Quality check, Meeting Prep"

What do you like best about Gong? It's super helpful for new sales candidates to onboard. By watching experienced salespeople take calls, a lot of product, style and sales learning can happen at speed. Instead of focusing on note-taking, we can listen to prospects with attention and can watch the recordings later. Managers can watch recordings and provide valuable feedback. The speed at which they can watch, skip etc helps a lot. English script that gong generates helps to guess what ...

"Must have tool for any sales team!!!"

What do you like best about Gong? Love the ability to go back and listen to my recordings and share calls with customers. Also the stats (Talk ratio, interactivy) behind the call help improve how I run my calls. What do you dislike about Gong? Cant think of any downsides. They only thing i come across is the transcript sometimes are inaccurate, mainly find this is when i was unable to understand what the client said. What problems is Gong solving and how is that benefiting you? Gong allows ...

"Unbelievably helpful tool for onboarding, deal management, and training!"

What do you like best about Gong? - Analytics and coaching recommendations - Transcription - Automating next steps - Reminders for following up - Sharing call recordings with colleagues and prospects What do you dislike about Gong? - Would be very interesting to see insights about commonly used words/phrases from prospects that could predict deal outcomes. - Additional coaching features - Deal predictions/expected value What problems is Gong solving and how is that benefiting you? - ...

"Gong is a great for reviewing calls. It is a must have for a sales team!"

What do you like best about Gong? Listening to sales calls and being able to search key words said. What do you dislike about Gong? It can feel overwhelming all the content & things you can do but that is good because it has more complexity for those that need it. What problems is Gong solving and how is that benefiting you? Getting better at sales.

"An excellent tool"

What do you like best about Gong? I think that's really important to listen how was my performance in the calls. And with GONG a get to know what I need to improve and what was positive in my talk with the customers. It's an intuitive tool and since the first day, I didn't have difficulties using. What do you dislike about Gong? I don't see any point that I dislike with GONG Recommendations to others considering Gong: It's too simple, intuitive and easy for using What problems is Gong ...

"Best Sales NoteTacker and Insights"

What do you like best about Gong? Gong allows users to go back and understand calls, while also providing helpful quick insights about topic categories, keywords, speaker %, and more. What do you dislike about Gong? The spelling and voice to text is sometimes not accurate. What problems is Gong solving and how is that benefiting you? Taking manual notes while listening to prospects on a call.

"Creates the opportunity to listen to old calls to learn from mistakes"

What do you like best about Gong? Creates the opportunity to listen to old calls to learn from mistakes. Along with that, because of it recording the conversation I can go back and take notes afterward instead of during the conversation. What do you dislike about Gong? The only thing I dislike is it takes 15+ minutes for the call to be logged in gong so if I am in a rush to listen right after the call it can put me in a kind of bind. Recommendations to others considering Gong: Learn the ins ...

"Gong is arguably one of the MOST POWERFUL sales tools ever created!"

What do you like best about Gong? The transcription feature, keywords, analytics and the way you can view your recordings What do you dislike about Gong? That I can't edit transcript - sometimes I want to copy and paste the text so being able to fix it in-app would help Recommendations to others considering Gong: Use all of the tools- lean in What problems is Gong solving and how is that benefiting you? Tracking all of my sales calls and video recordings. The keywords, topics and ...

"Simple, effective tool"

What do you like best about Gong? I use gong daily. We use it to record all of our calls and to review calls being handed off by other team members. I use the transcript function all the time and love the commenting features. What do you dislike about Gong? Nothing that I dislike as of yet! It's a pretty straightforward product What problems is Gong solving and how is that benefiting you? Saving time + giving insight on calls I can't be on before going into the next one. It is a part of my ...