Gong Reviews in August 2026: User Ratings, Pros & Cons

"Great coaching tool"

What do you like best about Gong? The ability to coach in the moment, while also using this to onboard and demonstrate best practises for new associates. What do you dislike about Gong? Lack of connectivity with other systems like Slack and SF. Recommendations to others considering Gong: Great investment What problems is Gong solving and how is that benefiting you? Managing a remote team. Mentoring and coaching in the moment in a virtual sales environment.

"Easy to review and share calls, both internally and externally"

What do you like best about Gong? Gong makes it incredibly easy to go back and review my calls with customers. I can easily find places in the call that I want to look back over. As someone who is doing a lot of training with customers, it's also really simple to share all or parts of calls back with my customers so they can review what we've covered in our meetings. I also really like the follow-up emails I receive from Gong that show me all of the places in the call where I said I would ...

"New to gong but I love it"

What do you like best about Gong? I can read along with the call and it is easy to use. What do you dislike about Gong? So far I have not experienced anything bad Recommendations to others considering Gong: keep doing great! What problems is Gong solving and how is that benefiting you? I am able to learn from peers from all over the place

"in a tech space as a new employee, gong has been incredible for shortening the learning curve."

What do you like best about Gong? I can listen to calls when it works for me - I can listen mulitiple times - it gives me "real life" examples What do you dislike about Gong? Search terms really aren't applicable to calls What problems is Gong solving and how is that benefiting you? Training, hearing different methods/personaliites sell that aren't necessarily on my team

"Easily the most necessary sales tool besides a CRM"

What do you like best about Gong? I love the analytics. Talk/listen ratio, paitence etc. What do you dislike about Gong? The plug-in to the calendar can be a bit hit-or-miss, sometimes clinging to calendar blocks that are not actual meetings, for example reminders to "take a walk" Recommendations to others considering Gong: Buy it. What problems is Gong solving and how is that benefiting you? It's helping me better understand common gaps in my sales conversations regarding my style, or bad ...

"I am a Gong Power User"

What do you like best about Gong? Love Gong - it is the best way to provide real-time feedback to my team in CS. It is a game-changer product for anyone in a go-to-market function. What do you dislike about Gong? Wish I could leave responses offline - I often listen to Gong on the go (even on airplanes!) What problems is Gong solving and how is that benefiting you? Coaching, giving feedback, training/team onboarding, understanding client concerns, and pain points. It helps me stay close to ...

"Wonderful way to analyze your conversation"

What do you like best about Gong? Gong builds stronger conversations daily What do you dislike about Gong? I May end up over-analyzing performance! What problems is Gong solving and how is that benefiting you? Gong solves the pain of deal recording, analyzing conversations, tracking points said by both parties, and has a strong deal analysis enabling those like myself in sales to navigate the next steps.

"GONG is like a bank of my client conversation details."

What do you like best about Gong? Keeps track of my most valuable client conversations. What do you dislike about Gong? Transcripts do not capture the exact spoken words from time to time. Recommendations to others considering Gong: I highly recommend new users to utilize the meeting recording features of GONG as it greatly helps retain much-needed info/details on your line of work/business. What problems is Gong solving and how is that benefiting you? GONG helped me capture details within ...

"Fantastic software! Great for review conversations and helping the sales process!"

What do you like best about Gong? The transcripts and how easy it is to snip a call and sent it out to clients. What do you dislike about Gong? Note taker sometimes jumps in randomly on teams calls. What problems is Gong solving and how is that benefiting you? Reviewing sales calls and sending recording demos.

"Streamlined Call Management Solution"

What do you like best about Gong? I love how easy to use Gong is right out of the box. The integrations with Gainsight and Slack are also very useful to the way the company I work for operates. What do you dislike about Gong? So far I have not had a bad experience. There are times when I have forgotten to add the assistant to a call, but my company admin was able to upload the recorded file. Recommendations to others considering Gong: Consider Gong if you frequently use video or standard ...