Gong Reviews in August 2026: User Ratings, Pros & Cons

"Great business tool"

What do you like best about Gong? I love that I can utilize Gong to review my calls with both a dictation as well as a video/audio recording. During my meetings, I take simple notes and then write down times during the call that I want to review. This gives you the ability to gain a greater understanding of the context that was discussed during the meeting. What do you dislike about Gong? At this point, the only downside of Gong would be not using it for all of its features and ...

"Great platform for learning and development"

What do you like best about Gong? I love listening back on calls to pick up insights I may have missed during the call. What do you dislike about Gong? I don't think there's anything I dislike about the platform... At least to this point. I've been using it for 3 months now. What problems is Gong solving and how is that benefiting you? Giving me the ability to record calls, go back in and gain feedback from colleagues (or myself) for things I can improve on.

"Solid system to get to the heart of phone calls"

What do you like best about Gong? The Transcripts are very helpful I can read and find the right points in a video to get to the issues I need to listen in on What do you dislike about Gong? I wish the transcripts were more accurate What problems is Gong solving and how is that benefiting you? Being able to consistently review meetings in one easy to navigate repository is wildly helpful

"Allows you to continually learn and therefore get better at your job"

What do you like best about Gong? Can relisten to your calls, see what you did right and what you did wrong which allows you to continually grow. What do you dislike about Gong? Nothing I dislike. Really can't find anything to fault Recommendations to others considering Gong: Remember how important it is that employees grow and how you get better at growing in any role What problems is Gong solving and how is that benefiting you? It's allowing me to go back and listen to my calls and find ...

"Powerful tool for working remotely where potential meetings is not available"

What do you like best about Gong? The nature of the tool is very powerful. It let me watch all the missing meetings again. Especially joining a company in a remote location What do you dislike about Gong? It would be nice if there is a gong version running on ipad or iphone. What problems is Gong solving and how is that benefiting you? It solves problems for people like me who join the company in a remote location and have never been physically in the office.

"Game changer!"

What do you like best about Gong? Ease of use! I can check my calls and also my teammates'. I can not only learn from my mistakes, but I can also learn from the wins (and losses) of my colleagues. The "stats" feature is amazing! What do you dislike about Gong? There's not much to dislike. Maybe I have to log in every time. What problems is Gong solving and how is that benefiting you? Fluidity, patience, articulation.

"Can't complain about a thing, don't know who I would be at my job without it!"

What do you like best about Gong? I like that you can tag people and write comments at every second of the call. What do you dislike about Gong? Nothing really comes to mind, I really like both the app and the website and feel they are both user friendly and get the job done effectively. Recommendations to others considering Gong: If you want your sales organization to move to the next level its a no brainer. What problems is Gong solving and how is that benefiting you? Call training and ...

"Dramatically improved performance"

What do you like best about Gong? The way it breaks down points throughout the call and categorizes everything so that going back it's easy and fast to find information etc. What do you dislike about Gong? there isn't much I don't like. The platform so far has been great. Recommendations to others considering Gong: Give it a try. It is worth it! What problems is Gong solving and how is that benefiting you? The ability to find points in my performance that need to be addressed and fixed

"Reviewing Sales Calls"

What do you like best about Gong? The ability to review sales calls for improving the quality of my consults and proposal meetings. What do you dislike about Gong? Not able to see the comments from the quality assurance that goes to management. What problems is Gong solving and how is that benefiting you? The benefits are allowing me to get more proficient within my sales calls, and ability to review for any additional information that I may need to put into Salesforce.

"Great insights into client interactions"

What do you like best about Gong? Once past the initial setup this is a really helpful platform to understand how you interact with clients. It's more than just a call recording software; it gives my team and me great insights into how we engage with clients, and ensures nothing slips through the cracks in your follow ups. What do you dislike about Gong? The first couple of weeks of using Gong can be daunting but the team are always at hand to help. The AI had trouble picking up my team's ...