Gong Reviews in August 2026: User Ratings, Pros & Cons

"Amazing tool, has room for some improvements"

What do you like best about Gong? It auto records calls with prospects and transcribes the calls. Also love the library feature so reps can listen to calls/snippets easily. What do you dislike about Gong? The deal section needs some enhancements, calls are analyzed by host vs speaker, and more analytics on each rep would be valuable. Recommendations to others considering Gong: Get it! What problems is Gong solving and how is that benefiting you? AE talk ratio and quotations asked have been ...

"I think Gong is amazing tool to reference your call, and areas of improvement from your calls."

What do you like best about Gong? I love how not only are all your calls immediately available to reference, but they can be shared and accessed anytime. There are so many useful uses for Gong. What do you dislike about Gong? I think the mp3 link is least useful as I never seem to be able to get that to work. I'm not sure why it's there, but it doesn't affect the overall experience of using Gong for myself. Recommendations to others considering Gong: It's one of the best tools for refining ...

"Make Call Recaps More Productive"

What do you like best about Gong? I can't say enough great things about Gong! After working in client services for 4 years and attempting to take handwritten notes on calls regarding action items, there was always the risk of things being missed or forgotten. Gong records the call and then after sends a recap that includes the action items that were discussed! Not only is this a huge time saver which gives me more time in my day to do my job, but this also ensures that any action items ...

"Great to Analyze Calls"

What do you like best about Gong? I love that I can listen to calls at different speeds, see the call transcribed, see "take-aways" and key themes from the call. Having all of this synthesized is extremely helpful when reviewing how a call went and what follow-ups I need to take action on. The audio is great and the tool is very smart on picking up on the language. What do you dislike about Gong? For the most part, I like everything about this tool. The only issue is that sometimes the ...

"Hitting quota!"

What do you like best about Gong? Using gong to write my summary emails and reviewing calls ahead of time is fundamental in my process. Gong is baked into our sales process from meeting booked to closed won! What do you dislike about Gong? Nothing really. I absolutely love gong. I have recommended it many times. What problems is Gong solving and how is that benefiting you? Being present in meetings because I know I can review calls and demos after the fact. I'm way more effective in calls ...

"It's an insightful tool"

What do you like best about Gong? This is my first time donning the Customer Success hat and tbh I had no clue something like Gongf existed. Suer, there are call recording features even on Zoom but a tool that offers so much insight into the conversations and features to analyze and track conversations is exemplary What do you dislike about Gong? I am still new to the role and working my way around it. So far I am not sure if I have complaints about the too. Oh yeah, I think ther are times ...

"0 to 100"

What do you like best about Gong? Being onboarded remotely is tough. Seeing colleague's sales calls & internal sessions via Gong has helped ramp me up in only a few weeks. What do you dislike about Gong? Only downside is sometimes customer are curious about the recording notetaker. What problems is Gong solving and how is that benefiting you? Ramp time. I've been able to ramp up much quicker by seeing colleague's sales calls & even reviewing my own pitches.

"Helpful insights and game tape to improve your craft"

What do you like best about Gong? Being able to listen back to calls and pick up on things I didn't catch in the moment What do you dislike about Gong? Some of the integrations or people for each deal don't connect What problems is Gong solving and how is that benefiting you? Game tape for calls, ability to share and get feedback to improve, ability to share with customers to use for reference or if someone wasn't able to attend

"Hitting quota!"

What do you like best about Gong? Using gong to write my summary emails and reviewing calls ahead of time is fundamental in my process. Gong is baked into our sales process from meeting booked to closed won! What do you dislike about Gong? Nothing really. I absolutely love gong. I have recommended it many times. What problems is Gong solving and how is that benefiting you? Being present in meetings because I know I can review calls and demos after the fact. I'm way more effective in calls ...

"One of the best tools for salespeople!"

What do you like best about Gong? I love how easy it is to understand how long the AE and the customer have been talking, and how all calls and video calls interactions are saved on the same channel. What do you dislike about Gong? Audio transcription almost never works correctly. What problems is Gong solving and how is that benefiting you? To improve my pitch as a sales development representative I need a tool like Gong to watch the meetings I've booked for my executives.