Gong Reviews in August 2026: User Ratings, Pros & Cons

"Review for gong"

What do you like best about Gong? - Ability to listen to calls with a transcript if needed - Sharing calls is easy - Platform us user friendly What do you dislike about Gong? There's a lot of tools which can feel overwhelming What problems is Gong solving and how is that benefiting you? Have insights to calls so we can improve our process, really helps during feedback sessions

"AI Tech Harness for Maximum Sales Pitch Optimization!!"

What do you like best about Gong? The transcript, my entire career I have mulled over call recordings and have had to run them into scripts, gong saved me that hassle. What do you dislike about Gong? It is perfect for what it is used for, not much bad to say about it. What problems is Gong solving and how is that benefiting you? Gong makes following talk tracks so easy.

"Review for gong"

What do you like best about Gong? - Ability to listen to calls with a transcript if needed - Sharing calls is easy - Platform us user friendly What do you dislike about Gong? There's a lot of tools which can feel overwhelming What problems is Gong solving and how is that benefiting you? Have insights to calls so we can improve our process, really helps during feedback sessions

"Really helping you understand the customer needs"

What do you like best about Gong? the ease of listening to sales calls - the relevant ones and also on the go! What do you dislike about Gong? adding new users is pricy, this is a barrier for adding CSMs What problems is Gong solving and how is that benefiting you? i hear much more calls becuase they have a great mobile app; i listen to the relevant ones

"Great Company Resource!"

What do you like best about Gong? I really like the ability to quickly find parts of a call by searching the text. Calls are easy to find and share with colleagues for feedback as well. What do you dislike about Gong? I haven't found anything that I dislike yet. What problems is Gong solving and how is that benefiting you? I love that Gong includes action items to ensure you do not forget to follow up about things you have promised. I also like the suggestions of talk ratio etc., because it ...

"It's an essential part of my customer interactions and meeting follow up workflow"

What do you like best about Gong? My favorite pars: - it automatically telling you what your follow up items are - I love being able to skip my talk track and just listen again to my customer's comments and feedback. - love being able to fast forward at certain speeds - Love sharing snippets of the call internally so I can be a better voice of the customer What do you dislike about Gong? It would be nice if they could mimic zoom when you click "share meeting" link to customers, so it told ...

"Once you Gong you can't go back"

What do you like best about Gong? On the surface, you'd think Gong is just a tool that records your demo/presentations. This is barely a selling point at all, but it does come in handy. What is more beneficial in my opinion is the insight it provides and how it analyzes your calls to make you a more successful salesperson. Gong is like watching a black and white TV all your life and finally having the opportunity to watch something in 4k HD. You can't go back to how you used to do it! What ...

"Great Company Resource!"

What do you like best about Gong? I really like the ability to quickly find parts of a call by searching the text. Calls are easy to find and share with colleagues for feedback as well. What do you dislike about Gong? I haven't found anything that I dislike yet. What problems is Gong solving and how is that benefiting you? I love that Gong includes action items to ensure you do not forget to follow up about things you have promised. I also like the suggestions of talk ratio etc., because it ...

"Really helping you understand the customer needs"

What do you like best about Gong? the ease of listening to sales calls - the relevant ones and also on the go! What do you dislike about Gong? adding new users is pricy, this is a barrier for adding CSMs What problems is Gong solving and how is that benefiting you? i hear much more calls becuase they have a great mobile app; i listen to the relevant ones

"Great onboarding"

What do you like best about Gong? The possibilities it offers and the usability What do you dislike about Gong? It's time consuming and we had some bugs. What problems is Gong solving and how is that benefiting you? Being able to go back to the demo and client interaction, better note taking.