Gong Reviews in August 2026: User Ratings, Pros & Cons

"Never knew I needed this until I had it"

What do you like best about Gong? The ability to search transcripts of my calls, What do you dislike about Gong? Not easy to add Gong after the fact. Takes a little time. What problems is Gong solving and how is that benefiting you? Tracking of calls, to aid with training, etc.

"The Virtual Assistant you didn't know you needed"

What do you like best about Gong? I like that you can review all recorded meetings including any screen sharee and any shared chats & links (only on zoom though, not yet on google meets). What do you dislike about Gong? The announcer is loud and oftentimes talks over a conversation. What problems is Gong solving and how is that benefiting you? Tagging action items and creating snippets is pretty useful. It's also great for creating video-recorded tutorials and workshops to share later.

"Very useful app!!"

What do you like best about Gong? I'm new in my role and Gong allows me to speed up my training by hearing previous calls that cover similar topics. What do you dislike about Gong? Honestly, there isn't anything I dislike. What problems is Gong solving and how is that benefiting you? Improved training effectiveness, maintaining a library of topics.

"Love It!"

What do you like best about Gong? Love how calls have both the video as well as a written transcript. Makes it super easy to go back and review calls and clarify information. Also makes it easy to go back and learn. What do you dislike about Gong? Hmm. There really isn't much. Just have to wait for the call to be analyzed before being able to share it. But that's life. What problems is Gong solving and how is that benefiting you? Gong is solving several problems. Learning is easier with ...

"One of the most useful tools for sales reps"

What do you like best about Gong? Helpful blog resources w/ sales tips and strategies Easy to navigate and intuitive UI/UX Breaks out audio file into individual tracks What do you dislike about Gong? Transcripts aren't as accurate as I'd like What problems is Gong solving and how is that benefiting you? Note-taking is easier Reviewing calls in detail to determine strengths and pitfalls

"Good library for reference"

What do you like best about Gong? Searchable library; TRANSCRIPTS! Seeing different reps approaches to calls. Ease of use in finding categories of calls. Haven't used a competitive offering except zoom recordings (or worse, public web recordings. What do you dislike about Gong? Lots of wait and hold time at beginnings of calls; wish this could be edited out. would be too time consuming to edit every call, so not much to be helped. What problems is Gong solving and how is that benefiting ...

"Exceptional Product"

What do you like best about Gong? I see Gong as being an absolutely invaluable tool in my day-to-day work and I don't know how I'd do my job without it. Gong is intuitive, has a beautiful design, excellent technology and really provides the transparency I need across my customers, cross-functional partners and team members. I see Gong as a must-have within a SAAS software stack. What do you dislike about Gong? Very little, sometimes it doesn't pick up my Irish accent in the best way ...

"Gong, just what we needed to improve telephone sales"

What do you like best about Gong? This program allows me to archive and access all the calls made, both in audio and text, so I don't lose any detail of the call. It also allows not only calls, but also videoconferences, which makes it closer to our customers. The automatic analysis of each call, its duration and quality, allows us to improve every day the sales strategies of the department, achieving a significant increase of the same. What do you dislike about Gong? The quality of video ...

"very helpful!"

What do you like best about Gong? great for notetaking, for listening to peer's calls and for learning, follow up actions What do you dislike about Gong? the calls' transcript aren't very accurate What problems is Gong solving and how is that benefiting you? notetaking time-consuming and the way it reminds us to act on follow-ups after calls.

"very helpful!"

What do you like best about Gong? great for notetaking, for listening to peer's calls and for learning, follow up actions What do you dislike about Gong? the calls' transcript aren't very accurate What problems is Gong solving and how is that benefiting you? notetaking time-consuming and the way it reminds us to act on follow-ups after calls.