Gong Reviews in August 2026: User Ratings, Pros & Cons

"Gong has been a great way to really understand customer needs"

What do you like best about Gong? Using Gong to revisit calls as both prep for next touchpoints, as well as to share great questions and feature requests with our product teams has been great. Having full recordings of calls has been very helpful for self-improvement, and makes it very easy to bring teammates up to speed. What do you dislike about Gong? The analytics and coaching, as well as the transcripts, are very hit or miss - I find sometimes the tool inaccurately lists who said ...

"Usability is great"

What do you like best about Gong? that you can get insights from other rep calls and learn from what they are doing. I think the added features of seeing who is talking and for how long is also a good insight. What do you dislike about Gong? nothing in particular. i havent used it enough to really find a fault in it. Recommendations to others considering Gong: . What problems is Gong solving and how is that benefiting you? missing the office aspect of overhearing people and their sales ...

"Take your team calls to the next level"

What do you like best about Gong? Allows you to listen to all the calls from your team, and uses AI to look for key topics and areas that they need to improve. You can use call transcripts to avoid note-taking so your reps focus on what matters most: the customer. What do you dislike about Gong? Integration with your current systems can get a bit tricky. Also for reps that have bad habits, implementing the tool can produce a negative sentiment about how their work is going to be ...

"Gong has been a great tool."

What do you like best about Gong? The transcripts are great I trust them for note-taking. It lets me focus more on the client. Also, the deal tracking is great nothing slips through the cracks. What do you dislike about Gong? So far the only thing I don't like is the voice recording that announces that the call is being recorded. I wish it was not so computer sounding. What problems is Gong solving and how is that benefiting you? Deal tracking. Call transcribing

"easy to use"

What do you like best about Gong? I like that GONG is really user friendly What do you dislike about Gong? it is hard to change the text or the name of the person in the call - if there has been a mistake What problems is Gong solving and how is that benefiting you? our whole team is getting better at making calls and making sales

"Gong has been a great way to really understand customer needs"

What do you like best about Gong? Using Gong to revisit calls as both prep for next touchpoints, as well as to share great questions and feature requests with our product teams has been great. Having full recordings of calls has been very helpful for self-improvement, and makes it very easy to bring teammates up to speed. What do you dislike about Gong? The analytics and coaching, as well as the transcripts, are very hit or miss - I find sometimes the tool inaccurately lists who said ...

"easy to use"

What do you like best about Gong? I like that GONG is really user friendly What do you dislike about Gong? it is hard to change the text or the name of the person in the call - if there has been a mistake What problems is Gong solving and how is that benefiting you? our whole team is getting better at making calls and making sales

"The Benefits of GONG :"

What do you like best about Gong? This tool give you real-time experience to learn listening to your colleagues how they approach roadblocks from customers or challenges that may occur. If oi can not attend a meeting you can always go back and listen to the meeting on GONG. you don't need a write-up from a colleague. I highly recommend this tool is the best I've seen in a long time What do you dislike about Gong? The only challenge is that if there are multiple calls they are not all in the ...

"The Benefits of GONG :"

What do you like best about Gong? This tool give you real-time experience to learn listening to your colleagues how they approach roadblocks from customers or challenges that may occur. If oi can not attend a meeting you can always go back and listen to the meeting on GONG. you don't need a write-up from a colleague. I highly recommend this tool is the best I've seen in a long time What do you dislike about Gong? The only challenge is that if there are multiple calls they are not all in the ...

"The Virtual Assistant you didn't know you needed"

What do you like best about Gong? I like that you can review all recorded meetings including any screen sharee and any shared chats & links (only on zoom though, not yet on google meets). What do you dislike about Gong? The announcer is loud and oftentimes talks over a conversation. What problems is Gong solving and how is that benefiting you? Tagging action items and creating snippets is pretty useful. It's also great for creating video-recorded tutorials and workshops to share later.