Gong Reviews in August 2026: User Ratings, Pros & Cons

"GONG makes your Life easier!"

What do you like best about Gong? How I get my calls all recorded and can analyze the whole conversation. What do you dislike about Gong? Takes a little while after the call to get the transcript of it. I wish it was faster. What problems is Gong solving and how is that benefiting you? I can go back to all my calls whenever I need and I can see what clients I need to touch base with first based on their ARR - among other benefits.

"Very Helpful for Personal and Professional Development"

What do you like best about Gong? I love the ability to listen to my own calls to see how I can improve when speaking to my clients. I also love all of the data and tracking ability, as this allows me to set goals for myself and hold myself accountable! What do you dislike about Gong? I do not feel that the conversation translation is always accurate or even close to what is being said on the call. I feel there is room for major improvements on the translation of words being said during ...

"Self-Evaluation for the Cold Caller"

What do you like best about Gong? Not only can you listen to all of your calls through Gong but it also breaks it down for you in a very detailed way. You can see when you or your employees are moving the conversation along or just using filler words and more. What do you dislike about Gong? Some states do not allow recording which is not Gong's fault. Other than that it is a great product. Recommendations to others considering Gong: Use it often! What problems is Gong solving and how is ...

"Love to use Gong!"

What do you like best about Gong? Action Items Word tracker Questions asked What do you dislike about Gong? Nothing, I like everything from Gong so far What problems is Gong solving and how is that benefiting you? I love that I can fully engage in a call without having to take notes, and refer back to gong to track the questions and all action items. I can always use Gong to refresh my memory on a past call, as use it to help me on future calls with prospects. It is also such a great ...

"Simple + effective coaching platform"

What do you like best about Gong? Ability to filter for terms and phrases. What do you dislike about Gong? Very little! Transcript inaccuracy mostly Recommendations to others considering Gong: Take the time to attend onboarding What problems is Gong solving and how is that benefiting you? Gong is enabling me to learn from best practice across my team, and understand how to effectively communicate with my clients

"Great Tool"

What do you like best about Gong? For me starting this position fresh and having something to record my conversation and then send me the notes after is HUGE. I wasn't the best note-taker and this takes it to the next level for me. What do you dislike about Gong? So far nothing. Gong has been doing well with making sure I follow up with contacts that I haven't called to check in on a project or things that it picked up in the call that I should be following up on. Recommendations to others ...

"Super super useful tool"

What do you like best about Gong? Gong is incredibly helpful training tool to be able to shadow calls across the company at your own leisure, which is particularly useful for new hires. Additionally very useful for sharing calls with prospects or having as reference for details mentioned on the call. It also shows details to help improve your tactics as a sales rep, such as showing how much back and forth there is between you and the prospect- are you talking too much? Easy to search calls ...

"Gong- amazing tool"

What do you like best about Gong? Gong is really helpful in ensuring we capture next steps and for training purposes. I like how you can forward it to prospects so they feel comfortable. What do you dislike about Gong? I really like Gong and dont have anything I dislike. One feature that could be helpful would be adding gong to the call mid-stream. What problems is Gong solving and how is that benefiting you? Helps with capturing next steps so you can focus on the call. Also helps for ...

"Have to keep getting better, can't do it without Gong!"

What do you like best about Gong? Ability to review calls with text written out and time spoken is key. It provides me a chance to really dig into my pitches and figure out how to best present to get opps down the pipe. What do you dislike about Gong? Something Gong cant control, it takes a lot of time to run through calls again and again. Going through my own along with other colleagues and providing coaching and feedback is time consuming. Being able to speed up calls helps a bit, having ...

"Great application!"

What do you like best about Gong? Gong is an amazing tool, where in my role it is great to add resources for colleagues What do you dislike about Gong? 1 thing i believe needs improvements, would be that when you import content, you are able to name 'caller 1', 'caller 2', etc. Making imports more user friendly Recommendations to others considering Gong: improve imported videos What problems is Gong solving and how is that benefiting you? Provides a platform to share and comment on ...