Gong Reviews in August 2026: User Ratings, Pros & Cons

"Love gong, critical part of an efficient GTM tech stack"

What do you like best about Gong? - Auto-transcript - Auto linking - AI insights What do you dislike about Gong? - There are a lot of features that I don't know how to use Recommendations to others considering Gong: Highly recommend What problems is Gong solving and how is that benefiting you? Helps solve coaching and mentoring Makes providing coaching much easier and more efficient Helps tactical sales training

"Gong is good but Chorus is better"

What do you like best about Gong? The actual features of Gong are great. I love that you are able to search call participants by host and narrow it down to the specific individual you want to call shadow. Also, the keywords is definitely a huge plus when joining a new company and trying to pick up on product knowledge. What do you dislike about Gong? I used both Gong and Chorus at my previous company. Chorus ended up replacing Gong and the UI is so much stronger. I do not like the fact that ...

"My review"

What do you like best about Gong? an efficient way to check for recording calls, a good platform to move around and find specific calls in a specific time of the day. A good way to build a team in it. What do you dislike about Gong? The 'call to script' does not work well in Hebrew. I do not use the search keywords. More for technical support, no use for sales due to the complexity of the call What problems is Gong solving and how is that benefiting you? We need a tool for two main reasons: ...

"It's great"

What do you like best about Gong? I like that I can listen to my calls and improve my skills through listening to my technique What do you dislike about Gong? I feel a little nervous about having the notetaker in there, it just makes me feel like I'm performing to an audience What problems is Gong solving and how is that benefiting you? It is helping us with bandwidth for training new recruits and showing off best practices to other sales reps

"Gong is great and far and above the best tool to ring the gong for new sales"

What do you like best about Gong? I really like the UI of this tool. It is a fantastic way to review and improve on your team's calls & processes in general. What do you dislike about Gong? I would really like it to be easier for calls to automatically sync and log to salesforce. The integration has been fairly tech-heavy but is underway. Our support rep is there to support us in every way during the integration as well. Recommendations to others considering Gong: Leverage your Gong CSM. ...

"I don't go on a sales call without Gong"

What do you like best about Gong? Gong is awesome. Gong is super helpful for: 1) Taking notes on calls to ensure you don't miss anything important 2) Enabling reps to be present and focus on what the customer is saying instead of multi tasking/taking notes at the same time so you can ask effective questions 3) Coaching moments to go back and listen to any potential areas for improvement 4) Easily share recorded calls with internal teams or external partners/customers/prospects etc. 5) ...

"Great for Managers & New Hires"

What do you like best about Gong? Gong is an excellent tool for both managers and trainees. Gong was vital to my onboarding process, as it let me "witness" the job first hand. What do you dislike about Gong? Gong is pretty solid overall. There is to some degree a failure of the integration with Outreach, and not all calls get logged. What problems is Gong solving and how is that benefiting you? Gong serves as a sanity check (did this customer really say this, in these words? Gong will ...

"Great and helpful"

What do you like best about Gong? Gong breaks down calls into sections so it is easy to find discussion topics in the call What do you dislike about Gong? Changing state regulations does not always guarantee that a call will be recorded What problems is Gong solving and how is that benefiting you? Gong has helped me understand the way I have conversations and the habits I need to implement to close more deals

"Great tool for calls"

What do you like best about Gong? You can watch calls back which can improve not only your performance but help you and your team as well A great tool that I use every day What do you dislike about Gong? Nothing, I think it tracks all the right things What problems is Gong solving and how is that benefiting you? allows me to recall every external call i have which helps me and my team

"Great for Reviewing Calls"

What do you like best about Gong? I like being able to review my own calls but also other associates. What do you dislike about Gong? The format could be a little more compact. Recommendations to others considering Gong: It's a great service to use. What problems is Gong solving and how is that benefiting you? It is helping to review and document each interaction.