Gong Reviews in August 2026: User Ratings, Pros & Cons

"Best way to share recordings as a CSM"

What do you like best about Gong? The insights for every call is really helpful as a csm. It shows me were I talked too much and thats how I am improving What do you dislike about Gong? Honestly theres nothing i dislike. One of my favourite products What problems is Gong solving and how is that benefiting you? Sharing recordings and getting insights of every call

"Best coaching and visibility tool on the market but.... expensive."

What do you like best about Gong? These are the main benefits of using Gong so far, 1) quick to set up 2) very user-friendly 3) provides visibility to our remote team 4) interactive 5) customizable to suit our needs. The Gong team did a fantastic job running a pilot and onboarding process. What do you dislike about Gong? It is our 2nd most expensive platform behind Salesforce. The sales team was not very flexible in finding a price point that would work for our business. We had to stretch ...

"Account Executive"

What do you like best about Gong? Being able to track and improve on past and future work performance. gives in-depth feedback and reports on calls. What do you dislike about Gong? The time it takes for calls to upload after the call being finished What problems is Gong solving and how is that benefiting you? Being a new employee it makes it easy to see what can worked on to benefit my talk track

"Gong - Helping Managers Gain Visibility Into Their Teams"

What do you like best about Gong? transcriptions and highlights - can specifically look for conversations about competitors or objections What do you dislike about Gong? Not always 100% accurate when translating to text What problems is Gong solving and how is that benefiting you? Gong is helping me save time by not having to listen to an entire recording of a call, instead showing me insight without hearing a word

"Gong enables me to find the holes in my game and do better."

What do you like best about Gong? Transcription capabilities are very accurate and usually work well. What do you dislike about Gong? Wrong transcriptions sometimes, but will get better as product matures. What problems is Gong solving and how is that benefiting you? Gong is helping business users to collaborate and learn more from meetings/ calls

"Gong has been a great tool to review my calls"

What do you like best about Gong? I like that I am able to review my calls. Looking for improvements with my sales tactics have been great. What do you dislike about Gong? There isn't anything that I dislike. I have no complaints. What problems is Gong solving and how is that benefiting you? Gong is helping me solve my communication/sales techniques.

"new and functional"

What do you like best about Gong? I like how it can be useful to so many different team members for different reasons. It helps me stay focused when I work. I like how it does most of the work for me. What do you dislike about Gong? It can be confusing to understand. it took some time to get a firm grasp on maximing the potential What problems is Gong solving and how is that benefiting you? communications between various parties - it benefits me because I spend less time in long meetings

"Surprisingly amazing tool for marketers!"

What do you like best about Gong? I love that we're able to get direct customer feedback. We can start using customer feedback in our marketing. For example we can change our tone of voice to speak more directly to customers in their own words. We can also figure out what they like, dislike, or what they might not know about and create educational content based on their conversations. It's a truly underutilized marketing tool. What do you dislike about Gong? I have really been enjoying my ...

"Works great for user research"

What do you like best about Gong? I love that the timeline is split by speaker and topic of conversation as well as the transcripts that allow me to search by keyword. It saves a lot of time when analysing user interviews! What do you dislike about Gong? Took me a while to figure out how to share specific snippets of a video. It would be helpful if that was easier. The great thing is that then you can have a link to a snippet that refers to the user insight. What problems is Gong solving ...

"GONG // Best Coaching tool"

What do you like best about Gong? Gong has been great for coaching on calls as well as tracking deals in an easier way. The platform is great and it provides valuable insight on coaching points for cold calls, introductory calls, and demos. Useful from SDR level whole way to the CEO What do you dislike about Gong? I really have no complaints about Gong. The only thing is that sometimes the integrations into salesforce or calendar are not always working the best. The integrations aspect ...