Gong Reviews in August 2026: User Ratings, Pros & Cons

"Confusing and overwhelming"

What do you like best about Gong? The stats from calls saying who talked most and the percentages What do you dislike about Gong? Theres just too much and it's very overwhelming... don't know how to really utilize it What problems is Gong solving and how is that benefiting you? Statistics of calls

"Great for Learning"

What do you like best about Gong? Gong is super helpful for a few reasons -- 1) Listening back on sales calls to hear how you sounded and/or your peers sound (what questions were asked, how did the client react, etc) and then you can learn what works and what doesn't in calls to bring up your success rate 2) If you take a lot of calls every week, it's a lot of info to remember and it's nice to be able to refer back to a video meeting and know what exactly was said so you can use that to ...

"Gong makes coaching and feedback seamless for sales teams."

What do you like best about Gong? Gong is a quick and easy way to make sure every call is a coaching call. I love that I can hear what my coworkers are doing, and learn from them. What do you dislike about Gong? So far I haven't really come across anything I don't like. The tool does what it says it will, and it's become a must-have for sales teams. What problems is Gong solving and how is that benefiting you? Gong makes coaching with your manager and team very easy. Rather than listening ...

"Amazing software with exceptional quality and detail"

What do you like best about Gong? Gong allows us as a company to listen back and view details we might have missed in the initial call or discovery. It is an exceptional tool that allows us to track and stay ahead of KPI's. What do you dislike about Gong? Really nothing to complain about Gong, the user interface is amazing and there is nothing that needs to be changed. Gong has been an exceptional tool. No complaints What problems is Gong solving and how is that benefiting you? As mentioned ...

"Seamless recording with great analytics"

What do you like best about Gong? Easily able to view call recordings, review analytics like talk time (and it gives you actionable feedback), and access a searchable transcript What do you dislike about Gong? Only thing I can think of is the fact that it starts recording immediately when you join. I suspect that's user error on my part though. What problems is Gong solving and how is that benefiting you? Note taking during a call, looking back on what was discussed during a call (quickly ...

"Amazing! SUper user friendly"

What do you like best about Gong? Its very easy to use, anyone can just go What do you dislike about Gong? Not really, I like everything, maybe a bit more interactive What problems is Gong solving and how is that benefiting you? Training videos are super easy to find, see and download to be able to repeat them as many times as we need

"It gives you a chance to listen to your calls."

What do you like best about Gong? The most helpful about Gong is that there is a scoring page where the Teammate has the chance to score the calls that she/he did. only by searching the Facility name you can trace your call and have it listened to reflect what you did. What do you dislike about Gong? What I dislike about Gong is that the Inbound call was not recorded if the phone number that the customer was using is not registered to the sales loft. So it was hard to trace the call and ...

"Good- but needs to be better for transcript"

What do you like best about Gong? being able to review meetings for further development. great for going back over meetings in case there was something i didn't jot down. better UX than chorus What do you dislike about Gong? only works when the other person is speaking clear English. I have noticed that if a person is speaking english and it's not their first language, gong is bad at capturing exactly what they say. i can't use the transcript. annoying that i have to hasve assistant in the ...

"Fantastic tool for self betterment and coaching"

What do you like best about Gong? The analytics are fantastic. Being able to coach on speaking percentages is a huge plus. Tagging team members at specific parts of a call help immensely in-call coaching as a group vs. individual. What do you dislike about Gong? More-so when first using, having a "bad" call marked up can be intimidating. But after you get used to it, it turns into more positive obviously. It just takes getting used to having your own voice critiqued and replayed. What ...

"Gong makes selling easier"

What do you like best about Gong? The best thing about Gong is the way multiple styles of learning can use it. You can listen to recording (multiple speeds), or look at transcript, search, set up auto searches, and it even reminds you about follow ups you may want to do with prospects What do you dislike about Gong? Honestly? That I am not using all the features. Which is on me, not Gong. What problems is Gong solving and how is that benefiting you? Gong lets me be totally focused on the ...