Gong Reviews in August 2026: User Ratings, Pros & Cons

"Transcript service is great for searching"

What do you like best about Gong? Automatically having calls saved and searchable is huge. Allows us to cut through the clutter to find exactly what we need. What do you dislike about Gong? Privacy concerns from clients and internally have come up. What problems is Gong solving and how is that benefiting you? Really helps with tracking history and getting context for projects.

"Great software - auto-transcription + recording allow smoother interaction without note-taking."

What do you like best about Gong? The ability to record calls and the auto-transcription are great, as they preclude the need for manual note-taking. This also allows users to focus on the conversation and ensure better interaction. What do you dislike about Gong? The auto-transcription feature is great, but is still rough around the edges. This is only a minor quibble as I'm sure that improvements will be made over the coming months and years. Once it gets to a point where the ...

"Gong is fantastic for sales analysis"

What do you like best about Gong? The most helpful aspect of Gong is being able to see how much time I spent talking as opposed to the client. Being able to see that I'm not listening enough has really changed how I approach my meetings. What do you dislike about Gong? I am using Gong to call leads. My company likes to have links to the calls put into our CRM. Gong takes way too long to process the call and put it up on my dashboard. By the time it is there, I have moved on and I end up ...

"Out Of College - First Time Job - Gong is a lifesaver!"

What do you like best about Gong? What I love about Gong is that it allows you to continue the philosophy of always growing and learning from your peers. I am currently in my first corporate job, and our team uses Gong to record our meetings. Recording the meetings allows us to go back as a team and analyze what worked well and what we need to improve. As a new employee, Gong has contributed to my success by learning from my peers and being able to watch them handle questions and objections ...

"Great software - auto-transcription + recording allow smoother interaction without note-taking."

What do you like best about Gong? The ability to record calls and the auto-transcription are great, as they preclude the need for manual note-taking. This also allows users to focus on the conversation and ensure better interaction. What do you dislike about Gong? The auto-transcription feature is great, but is still rough around the edges. This is only a minor quibble as I'm sure that improvements will be made over the coming months and years. Once it gets to a point where the ...

"Perfect for Reviewing Calls"

What do you like best about Gong? It is great to have the transcript attached to the video so you can search key words! What do you dislike about Gong? Searching for a specific call is sometimes tricky because you have to have exact wording What problems is Gong solving and how is that benefiting you? There is siginifcant time between Sales speaking with the customer and then closing the deal, so it is perfect for reviewing the initial conversations.

"Success Manager"

What do you like best about Gong? Gong is easy to use and allows great collaboration across geo's and departments. It is extremely helpful when onboarding or when highlighting best practices. What do you dislike about Gong? I truly haven't found anything not to like while using Gong. It is simple, effective and makes me more efficient. What problems is Gong solving and how is that benefiting you? Gong helps us share knowledge across the organization and shortens onboarding time. I love that ...

"Transcript service is great for searching"

What do you like best about Gong? Automatically having calls saved and searchable is huge. Allows us to cut through the clutter to find exactly what we need. What do you dislike about Gong? Privacy concerns from clients and internally have come up. What problems is Gong solving and how is that benefiting you? Really helps with tracking history and getting context for projects.

"Out Of College - First Time Job - Gong is a lifesaver!"

What do you like best about Gong? What I love about Gong is that it allows you to continue the philosophy of always growing and learning from your peers. I am currently in my first corporate job, and our team uses Gong to record our meetings. Recording the meetings allows us to go back as a team and analyze what worked well and what we need to improve. As a new employee, Gong has contributed to my success by learning from my peers and being able to watch them handle questions and objections ...

"Gong is much more than just a recording!"

What do you like best about Gong? The analysis, and taking you to the most relevant parts of the conversation What do you dislike about Gong? Not a big deal, but would be great if the analysis can be available immediately after the call What problems is Gong solving and how is that benefiting you? Saves time