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Gong - Conversation Intelligence Software

Gong Reviews in August 2026: User Ratings, Pros & Cons

Empowering remote sales teams to close more deals.

4.76

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Gong offers custom pricing plan

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Gong Reviews & Ratings

4.76

Excellent

Based on 2582 ratings & 2877 reviews

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Rating Distribution

Excellent

(2554)

Very Good

(294)

Good

(23)

Poor

(1)

Terrible

(5)

Spotsaas Editor’s POV

Gong has been a game-changer for how we manage and scale our sales operations. Its Revenue Intelligence capabilities give us a laser-focused view into deal health, helping prioritize efforts that yield real results. The call analytics and coaching tools have dramatically improved team performance, allowing us to replicate what works and proactively course-correct ...Read more

Gong pros and cons

  • Gong's Revenue Intelligence system gives sales teams a clear view into which deals are truly progressing, minimizing guesswork and improving forecasting accuracy.

  • It records and analyzes sales calls in depth, offering valuable insights into team performance and customer sentiment.

  • By identifying top-performing rep behaviors, Gong lets managers coach team members using proven strategies, promoting consistent growth.

  • The platform helps align product offerings with current market demands, giving businesses a competitive edge.

  • For teams new to sales intelligence platforms, getting up to speed with all features and interpreting analytics might require considerable time and training.

  • Some users may find Gong's dashboards or reports less flexible for highly specific workflow needs.

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Showing 1041-1050 out of 2877

AT

Amber T

07/27/22

5 out of 5

"The best for recording calls!"

What do you like best about Gong? Because of Gong, I don't have to attempt to make notes in a hurry or recall a conversation from memory! What do you dislike about Gong? A downside is that I am unable to use it with all of my interactions! What problems is Gong solving and how is that benefiting you? When a call is recorded in Gong, there is no question about the details discussed in a meeting! No one has to remember what happened or rely on notes.

NG

Natalie G

07/27/22

5 out of 5

"Our team(s) love the insight Gong provides us with!"

What do you like best about Gong? Gong has tremendously helped my sales. Great tool for individuals/teams to improve in many ways! Gong allows us to go "up and to the right"! What do you dislike about Gong? Cannot think of a single dislike! Truly a one-of-a-kind platform! What problems is Gong solving and how is that benefiting you? Being able to listen to my calls with prospects and pinpoint things I am doing well and can improve upon is a game-changer.

KS

Kevonia S

07/27/22

5 out of 5

"Gong is a great tool for self improvement"

What do you like best about Gong? I like that gong allows you to hear the interactions between you and your clients. And that you can share calls and times with others who may want to offer advice or feedback as well. What do you dislike about Gong? I dislike when I get calls from other team members that do not match my voice or belong to me. This credits against my measurements when evaluating my performance. What problems is Gong solving and how is that benefiting you? Gong has been able ...

Read more

NG

Natalie G

07/27/22

5 out of 5

"Our team(s) love the insight Gong provides us with!"

What do you like best about Gong? Gong has tremendously helped my sales. Great tool for individuals/teams to improve in many ways! Gong allows us to go "up and to the right"! What do you dislike about Gong? Cannot think of a single dislike! Truly a one-of-a-kind platform! What problems is Gong solving and how is that benefiting you? Being able to listen to my calls with prospects and pinpoint things I am doing well and can improve upon is a game-changer.

AT

Amber T

07/27/22

5 out of 5

"The best for recording calls!"

What do you like best about Gong? Because of Gong, I don't have to attempt to make notes in a hurry or recall a conversation from memory! What do you dislike about Gong? A downside is that I am unable to use it with all of my interactions! What problems is Gong solving and how is that benefiting you? When a call is recorded in Gong, there is no question about the details discussed in a meeting! No one has to remember what happened or rely on notes.

AU

Anonymous User

07/27/22

4.5 out of 5

"Great for training"

What do you like best about Gong? Being able to listen to my team's calls. What do you dislike about Gong? The way things are organized is a little confusing What problems is Gong solving and how is that benefiting you? I can spend my time doing other things and listen to calls when it works for me

KS

Kevonia S

07/27/22

5 out of 5

"Gong is a great tool for self improvement"

What do you like best about Gong? I like that gong allows you to hear the interactions between you and your clients. And that you can share calls and times with others who may want to offer advice or feedback as well. What do you dislike about Gong? I dislike when I get calls from other team members that do not match my voice or belong to me. This credits against my measurements when evaluating my performance. What problems is Gong solving and how is that benefiting you? Gong has been able ...

Read more

AU

Anonymous User

07/26/22

5 out of 5

"Director of Business Development, Enterprise"

What do you like best about Gong? I find Gong extremely helpful for training purposes (I am new to my current role) and for coaching purposes (I was a manager of 10+ previously). What do you dislike about Gong? TBH, none. I like the old features and everything new being rolled out. What problems is Gong solving and how is that benefiting you? Tracking objections, listening to calls in the library, learning more about what others say/dont say

AU

Anonymous User

07/26/22

5 out of 5

"Director of Business Development, Enterprise"

What do you like best about Gong? I find Gong extremely helpful for training purposes (I am new to my current role) and for coaching purposes (I was a manager of 10+ previously). What do you dislike about Gong? TBH, none. I like the old features and everything new being rolled out. What problems is Gong solving and how is that benefiting you? Tracking objections, listening to calls in the library, learning more about what others say/dont say

AU

Anonymous User

07/26/22

5 out of 5

"Gong is fantastic for sales analysis"

What do you like best about Gong? The most helpful aspect of Gong is being able to see how much time I spent talking as opposed to the client. Being able to see that I'm not listening enough has really changed how I approach my meetings. What do you dislike about Gong? I am using Gong to call leads. My company likes to have links to the calls put into our CRM. Gong takes way too long to process the call and put it up on my dashboard. By the time it is there, I have moved on and I end up ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].