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Gong - Conversation Intelligence Software

Gong Reviews in August 2026: User Ratings, Pros & Cons

Empowering remote sales teams to close more deals.

4.76

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Gong Reviews & Ratings

4.76

Excellent

Based on 2582 ratings & 2877 reviews

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Rating Distribution

Excellent

(2554)

Very Good

(294)

Good

(23)

Poor

(1)

Terrible

(5)

Spotsaas Editor’s POV

Gong has been a game-changer for how we manage and scale our sales operations. Its Revenue Intelligence capabilities give us a laser-focused view into deal health, helping prioritize efforts that yield real results. The call analytics and coaching tools have dramatically improved team performance, allowing us to replicate what works and proactively course-correct ...Read more

Gong pros and cons

  • Gong's Revenue Intelligence system gives sales teams a clear view into which deals are truly progressing, minimizing guesswork and improving forecasting accuracy.

  • It records and analyzes sales calls in depth, offering valuable insights into team performance and customer sentiment.

  • By identifying top-performing rep behaviors, Gong lets managers coach team members using proven strategies, promoting consistent growth.

  • The platform helps align product offerings with current market demands, giving businesses a competitive edge.

  • For teams new to sales intelligence platforms, getting up to speed with all features and interpreting analytics might require considerable time and training.

  • Some users may find Gong's dashboards or reports less flexible for highly specific workflow needs.

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Showing 1031-1040 out of 2877

TS

Taha S

07/29/22

5 out of 5

"Ideal revenue intelligence platform"

What do you like best about Gong? Analyze sales conversations, it helps you view conversations/discussions and draw notes from them! What do you dislike about Gong? maybe make it more accessible, like an app, youtube feature sort of What problems is Gong solving and how is that benefiting you? see how the discussions went- good and bad in it

AU

Anonymous User

07/29/22

5 out of 5

"Gong is my best tool to coach my AEs to success"

What do you like best about Gong? I like the deal board to look at my overall pipeline and find areas to dig further, I use score cards to review calls which is super useful. What do you dislike about Gong? I dislike the fact that on gong we're unable to tag which specific contact is on a deal so on the activity tab on the deal we see activities to all contacts within the company which makes it really confusing to get quick updated on deals. What problems is Gong solving and how is that ...

Read more

HS

Helly S

07/29/22

5 out of 5

"Gong is a great way to analyse your sales pitch"

What do you like best about Gong? It is a great tool to use in sales industry. self-analyzing tool to make your pitch the best and make necessary improvement on daily basis. It also allows to save your calls for quality check and reviews. What do you dislike about Gong? It takes a little time upload the calls but the wait is worth it What problems is Gong solving and how is that benefiting you? It lets me correct my mistakes with each call and lets me improve in all areas of performance. ...

Read more

NP

Nicoll P

07/28/22

5 out of 5

"My Go To!"

What do you like best about Gong? I love being able to listen to calls to get a better idea on what works with the best SDRs and then I incorporate what is working and what sounds the most comfortable. What do you dislike about Gong? How I have so much more to learn haha! I really love the platform. I don't know of anything that you guys haven't thought of. Never did I know I needed a product so badly. Recommendations to others considering Gong: Use it! What problems is Gong solving and how ...

Read more

PK

Peter K

07/28/22

4.5 out of 5

"Gong Makes Life Easier"

What do you like best about Gong? At first I thought of Gong as a "Big Brother" APP but it has dramatically streamlined my sales activity. What do you dislike about Gong? I want to more easily be able to tag phone calls to clients. What problems is Gong solving and how is that benefiting you? Gong is streamlining Sales Activity and is making my day easier.

NP

Nicoll P

07/28/22

5 out of 5

"My Go To!"

What do you like best about Gong? I love being able to listen to calls to get a better idea on what works with the best SDRs and then I incorporate what is working and what sounds the most comfortable. What do you dislike about Gong? How I have so much more to learn haha! I really love the platform. I don't know of anything that you guys haven't thought of. Never did I know I needed a product so badly. Recommendations to others considering Gong: Use it! What problems is Gong solving and how ...

Read more

AU

Anonymous User

07/28/22

2.5 out of 5

"Good software for reviewing your calls to get feedback especially when working remote"

What do you like best about Gong? Getting call feedback and coaching when working remote. Listening back to old calls to see which areas I could improve. What do you dislike about Gong? Really do not have many complaints with the system. It works as intended and I get to have feedback even from remote areas. What problems is Gong solving and how is that benefiting you? Being able to continue coaching and feedback in a remote environment.

AU

Anonymous User

07/28/22

4 out of 5

"Great recording tech and transcripts are on point!"

What do you like best about Gong? HIghlighting when someone is talking and % for each speaker What do you dislike about Gong? Search capability is a little clunky and difficult to find a particular discovery call without knowing the Account name for example What problems is Gong solving and how is that benefiting you? ENgaging with customers with more attention because I know I can come back to the recording to take notes and debrief

DV

Dudyala V

07/27/22

5 out of 5

"very useful for understanding where we stand"

What do you like best about Gong? can listen to our our calls and also listen to the best calls thus resulting in improved performance What do you dislike about Gong? nothing as of now its perfect the way it is What problems is Gong solving and how is that benefiting you? mainy listening to our own calls thus helping in clarifying own mistakes and areas of opportunities

DV

Dudyala V

07/27/22

5 out of 5

"very useful for understanding where we stand"

What do you like best about Gong? can listen to our our calls and also listen to the best calls thus resulting in improved performance What do you dislike about Gong? nothing as of now its perfect the way it is What problems is Gong solving and how is that benefiting you? mainy listening to our own calls thus helping in clarifying own mistakes and areas of opportunities

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].