Gong Reviews in August 2026: User Ratings, Pros & Cons

"Essential at this point"

What do you like best about Gong? This has become a tool our team uses that I simply can’t imagine doing my job without. Simple. Helpful. and it is becoming more and more essential for every member of the org. I can't imagine working for a scale-up without something like it. What do you dislike about Gong? I think a lot of the problems are likely with each individual setup. Like sometimes there is just way too much data and it can be overwhelming to know where to start. What problems is ...

"Clear connection and easy to share with team members to listen to the conversation with clients"

What do you like best about Gong? Being able to go back and listen to complicated scenarios for our client What do you dislike about Gong? Nothing that was an issue. Other than the recording initially that announces Gong. If it was just a notification (writing) instead of the narration that would be easier. What problems is Gong solving and how is that benefiting you? When team members are unable to make calls, it's nice to be able to have them listen to the conversation before reaching out ...

"Gong is an excellent service for training and review"

What do you like best about Gong? the ability to share relevant content ease of use reminders from gong that meetings are upcoming What do you dislike about Gong? The transcriptions aren't great gong as a guest in the zoom window having to invite gong If I have a last-minute meeting sometimes gong isn't prepared to join What problems is Gong solving and how is that benefiting you? I have the ability to search teammates content for training and onboarding This helps me lean without being ...

"Great insights for pipeline health"

What do you like best about Gong? In the day-to-day, being able to immediately share a recording of your meeting with your prospects is great, but the power comes after. Searchable transcripts provide a great tool to recall your previous conversations and quickly find things you've forgotten. Trackers and Deal Dashboards help to automate this and save you from manually hunting. What do you dislike about Gong? The biggest issue is not having a real-time sync with Salesforce. What problems is ...

"Fantastic tool for salespeople!"

What do you like best about Gong? Being able to search through the transcripts and pluck out key points for follow up emails is absolutely fantastic! So useful on busy days when you have calls back to back What do you dislike about Gong? There are so many amazing things you can do with the tool, but if you don't know the little nuances it can be overwhelming and you can be missing out on some of the key functions that make the tool so great. It's definitely important to get trained or you ...

"Easy to review important calls"

What do you like best about Gong? Jump to most important parts of a call; the transcript is extremely useful to glance through. What do you dislike about Gong? Still learning more about the features. N/A What problems is Gong solving and how is that benefiting you? Watching demos; it's easy to jump to the content I need and saves me time.

"Great video asset"

What do you like best about Gong? There are a number of advantage using Gong, I can review my calls and make the necessary improvements, and also follow up with potential clients on the important discussion topics. What do you dislike about Gong? The videos are non-editable as some of these videos could be shared on important sections rather than the entire videos which could include many unimportant topics or points. What problems is Gong solving and how is that benefiting you? The problem ...

"Helps the entire org. to self learn and keep improvising towards culture of customer centricity."

What do you like best about Gong? interaction stats, points of interest, insights to do better next time, collaboration with peers and upstream. helping each other to speak and circulate about the success stories that they had in every interaction. What do you dislike about Gong? Nothing at this point, since the usage is still at its initial stage I'm yet to arrive at a dislike or recommendations for the Gong tool. Any thing that is trivial i bought to the VPM's notice What problems is Gong ...

"Extremely user friendly way to listen and track calls."

What do you like best about Gong? Gong has been great. As a seller, its ne What do you dislike about Gong? Not really anything I dislike. Great site overall! What problems is Gong solving and how is that benefiting you? As a seller, it is necessary to go back and listen to calls to understand a client's key pain points to make sure we are meeting their needs. On gong, you can listen to the entire call at any speed you want, while clicking through who said what. It automatically sends you ...

"Great insights!"

What do you like best about Gong? I like the breakdown of talk times, I like that it can find action items and that it can point out areas that need to be improved. What do you dislike about Gong? I wish that it was more robust in the advice, but I think that will come in time as the technology develops. What problems is Gong solving and how is that benefiting you? Improving sales