Gong Reviews in August 2026: User Ratings, Pros & Cons

"Great Insights on Calls"

What do you like best about Gong? I love the data points such as percentage of time speaking vs the prospect, also the follow up action reminders What do you dislike about Gong? Not much to say here- its a great tool that has been helping significantly What problems is Gong solving and how is that benefiting you? Helping to improve how I go about my product demos/client calls through real world data points

"Excellent resource for Customer Success teams"

What do you like best about Gong? The ability to go back and review calls at any time makes it easy to reference something a customer said, or follow up that I need todo, and it removes the need to take notes in real-time. Also, having call transcripts makes it so easy to go and find something specific that was discussed and use it for customer follow-up as well as for my note-taking in systems like Gainsight. I also like that you can send a snippet of a call to someone, we've used this ...

"Gong"

What do you like best about Gong? Just the ability to go back and listen to calls What do you dislike about Gong? Nothing to dislike regarding this platform. What problems is Gong solving and how is that benefiting you? Not sure what they are solving, but I like the platform as is

"Excellent video recording and note capture software"

What do you like best about Gong? Perfect for quickly reviewing meeting notes, or for sharing entire presentations with customers and coworkers. Gong has significantly improved my day to day work life. What do you dislike about Gong? The AI will not always capture the correct words, so sometimes it's difficult to read the transcription of the calls, but I'm sure that will continue to improve over time. What problems is Gong solving and how is that benefiting you? As an Implementation Lead I ...

"Makes my job so much easier!"

What do you like best about Gong? Gong allows me to be fully present with my clients during calls. No need to worry about note taking! What do you dislike about Gong? Nothing really, Gong has been a great tool What problems is Gong solving and how is that benefiting you? It allows me to stay on top of my accounts and fully present in every call.

"An amazing tool for sales and CS teams"

What do you like best about Gong? As a CS leader, gong allows me to have recordings and transcripts of the conversations and QBRs my team is having with customers. I can set up alerts for specific words or phrases (I.e. Cancel, merger, acquisition, renewal, etc) and get emails when these are used. As well, gong has better pipeline analysis and tracking than hubspot, which is crazy. The integrations work perfectly. What do you dislike about Gong? A lot of the features and literature are ...

"Gong is Awesome!!"

What do you like best about Gong? I love how easy it is to access conversations with clients, and surface up the important details that I may have missed in client or partner calls. I also LOVE listening to Sales & other Account Manager calls to learn something new, and grow as a CSM. What do you dislike about Gong? The search function can be a little tricky sometimes as it leads me to a page that doesn't list out a call with a particular client, or internal member. Instead it leads me to ...

"Amazing product for sales enablement"

What do you like best about Gong? There are so many things that I like about the product - easily review call recordings, search for key words, get insights and stats that are meaningful on activities, ability to provide feedback and standard scores on call recordings What do you dislike about Gong? Nothing yet - I cannot think of anything that I don't like about Gong - best thing is I had no formal training. The online resources are super helpful. What problems is Gong solving and how is ...

"Perfect Your Sales Cycle."

What do you like best about Gong? I love how it breaks down exaclty where on the call the customer's talking points were and any dead air. Helps track a conversation perfectly so I never have questions. What do you dislike about Gong? There wasn't much to disklike. Everything was pretty automated and simplified where I don't need to navigate notes with a headache. Gong takes care of all that therefore nothing to dislike. What problems is Gong solving and how is that benefiting you? I was ...

"User friendly - so helpful to learn from our customers!"

What do you like best about Gong? Gong is super easy to navigate and the search functionality is top notch! What do you dislike about Gong? haven't found any downsides yet of working with Gong What problems is Gong solving and how is that benefiting you? As a customer marketer, I am using Gong to listen to customer calls and understand our customer use cases better and to identify champions who could become advocates for us.