GoCardless Reviews in July 2025: User Ratings, Pros & Cons

"It works, it's pretty simple, in fact I just let it do its thing and hardly have to touch it."

What do you like best about GoCardless? It's quick, simple, efficient. It just works, and when it doesn't work, it's normally not it's fault, (users and complex bank accounts ug). It's clear to see whats going on, and above all I don't have to do things, it just does its thing in the background and I get money! What do you dislike about GoCardless? The only issue I've had is when trying to set up a multiple signatory account and I had to resend the mandate email to the client multiple ...

Such a terrible service,

Such a terrible service,As a new customer!!!! Was waiting more than 2 hours on the phone and my called answer 5 times by different advisors, no one was willing to provide me information and just kept me in the queue and did not get any information in the end.Awful service

No Support when your money does not process

On numerous occasions when payments have not appeared in my Go Cardless portal, I must contact support. Unfortunately, support is incredibly slow to respond initially and then each time you exchange information it can take weeks to get a answer. The charges are ludicrous, and I will be looking at the competition as soon as possible.

No Support when your money does not process

On numerous occasions when payments have not appeared in my Go Cardless portal, I must contact support. Unfortunately, support is incredibly slow to respond initially and then each time you exchange information it can take weeks to get a answer. The charges are ludicrous, and I will be looking at the competition as soon as possible.

Payment processing quicker but....

On the whole it has made some payment processing quicker and easier of certain things like annual membership. There isn't a huge take up of paying by direct debit by our customers so we have various payment options.

I am a new Bookkeeping Practice

I am a new Bookkeeping Practice. I never used GoCardless before and I was nervous to sign up. I am very pleased that I did. The support to understand “how it works” and “onboarding my Practice ”, was very straightforward. The training videos and resources steps were brilliant. Onboarding my client to use GoCardless was easy. Reconcile Payment Received from a customer onto Xero was stress free. If I had a question the support team turnaround was very quick and efficient. I highly recommend ...

GC always came back to me quickly to…

GC always came back to me quickly to answer my query. I hope to use their services going forward and look forward to setting up my first transaction soon.

Staff always helpful when I have a…

Staff always helpful when I have a query and everything seems to run smoothly without any problems. Long may it continue.

FRAUDE DE GOCARDLESS

Objet : Fraude et escroquerie la Société GOCARDLESS FRANCE victime société CURADOM.Demande de remboursements des sommes détournées par GOCARDLESS FRANCE à CURADOM et ses clients.Demande de contrôle de la société GOCARDLESS FRANCE par la DGCCRF PDG : Ahmed Badr, DG : Mathieu Wadbled, DG : Madeleine ESER. Adresse : 16 rue de Londres 75 009 paris. Siren et siret : 834 422 180 (000 28) TVA : FR 65 834 422 180Demande de contrôle et d’annulation de l’agrément administratif de GOCARDLESS par ...

Easy setup

Easy setup. Easy integration with QuickFile. It works. And good support.