GoCardless Reviews in May 2025: User Ratings, Pros & Cons

"Simple, easy to use software that has never made direct debits easier"

What do you like best about GoCardless? The fact that is a direct debit fails, the software will automatically retry multiple times until if goes through What do you dislike about GoCardless? The only downside in my opinion is there is no mobile app and the mobile browser doesn't work correctly What problems is GoCardless solving and how is that benefiting you? It has made it easy to decipher who has and who hasn't paid without searching through loads of transactions

"Simple, effective and reliable"

What do you like best about GoCardless? The ease of use of the service makes it very reliable both for my myself as a business owner and for my customers. Its simplicity makes my life very easy! It removes the stress of chasing people up for payments too. What do you dislike about GoCardless? The only issue I have with it (and it's honestly so minor it really doesn't matter) is that if I log on to gocardless on my phone and click on "payments", I cannot see the right far end of the screen, ...

"Excellent software for taking direct debit payments"

What do you like best about GoCardless? I really like that you can setup different plans for different membership subscriptions and then invite customers to join the appropriate plan. I also really like that the dashboard is so clear and it is so easy to use and to setup. What do you dislike about GoCardless? There's nothing I really dislike. We use some of the multi-currency capabilities for customers who are abroad which is really useful and the only thing it couldn't cope with was ...

"Hassle free payments"

What do you like best about GoCardless? GoCardless offers a simple and efficient way to get paid. The simple sign-up for customers means we have 100% customer buy-in and the automatic payments reduces our workload doing the accounts.it's a win-win What do you dislike about GoCardless? There can be a bit of a steep learning curve when doing the initial setup. It's also not the best solution if you need a fast payment as payments ca take about 10 days to arrive in your account, but this is a ...

"A brilliant way to collect payments with minimal fuss"

What do you like best about GoCardless? It saves lots of time as I don't have to send invoices and then chase them up, and I can collect all of my clients' payments on the same date each month. It's also really quick and easy to use. What do you dislike about GoCardless? There's nothing really to dislike, but if I was being really picky I'd say the turnaround time for payments to land in my account, and the fact I have to pay a fee (but then why work they work for free? I certainly ...

"Makes life much easier with QuickBooks integration"

What do you like best about GoCardless? I like the QuickBooks integration. Once a customer signs up to go cardless I can manage them through QuickBooks so that if I need to amend a repeating invoice it's really simple and know the next invoices will be charged correctly via GoCardless. What do you dislike about GoCardless? I think sometimes the way information is present can be difficult to interpret but once understood its ok. I don't think it's any better or worse than other accounting ...

"Seamless collections"

What do you like best about GoCardless? Customer service is great, they can talk you through most problems easily and they get solved there and then. GoCardless for Xero is a life saver, no longer do I have to ask customers to set up standing orders, a quick link is sent to the client and they are set up in 5 minutes. Automatic collection of invoices happens in days not weeks its just THE solution for invoice collection! What do you dislike about GoCardless? There are times when things go ...

"Easy to set up Direct Debits - including multiple different plans"

What do you like best about GoCardless? Being able to have multiple plans, also being able to have one off payment links too. During covid being able to pause & restart Direct Debit plans was invaluable What do you dislike about GoCardless? Nothing I can think of. Maybe not being able to see what plan someone has signed up to in the confirmation email received. What problems is GoCardless solving and how is that benefiting you? Cash collection - used to be a painful process when collecting ...

"GoCardless is a super efficient payment platform that integrates with our accounts system."

What do you like best about GoCardless? GoCardless integrates with our accounts sytem and auto-reconciles itself What do you dislike about GoCardless? The requirement for payers to authorise each individual payment. Some customers have ticked this not understanding it's meaning causing delays in payments to us. What problems is GoCardless solving and how is that benefiting you? I haven't had a problem as of yet. I had a teething issue where a customer registered with an email that didn't ...

"Very Useful Tool for our Club"

What do you like best about GoCardless? The system is easy for our members to use, and easy for me to administer. What do you dislike about GoCardless? I don't have any problems using GoCardless What problems is GoCardless solving and how is that benefiting you? GC makes it easy for our members to pay their membership subscriptions monthly