GoCardless Reviews in May 2025: User Ratings, Pros & Cons

"Easy to set up Direct Debits - including multiple different plans"

What do you like best about GoCardless? Being able to have multiple plans, also being able to have one off payment links too. During covid being able to pause & restart Direct Debit plans was invaluable What do you dislike about GoCardless? Nothing I can think of. Maybe not being able to see what plan someone has signed up to in the confirmation email received. What problems is GoCardless solving and how is that benefiting you? Cash collection - used to be a painful process when collecting ...

"Excellent easy way to set up direct debits"

What do you like best about GoCardless? Go cardless makes it really easy to set up a direct debit. Its API is easy to use if you want to create your own sign up pages. If not it can be done easily through their supplied interface giving your customers peace of mind with the direct debit guarantee. What do you dislike about GoCardless? There is very little to dislike about using go cardless. Ive found it very easy to use and once you get the hang of the mandate codes, customer codes its very ...

"Fantastic tool for businesses and customers"

What do you like best about GoCardless? GoCardless has made it easy for me to offer my clients a quick and easy way to pay thier bills. Straighforward for me and my clients to setup 75% of my client base now pay via GoCardless. What do you dislike about GoCardless? I've not for any downsides yet from using GoCardless. What problems is GoCardless solving and how is that benefiting you? I no longer have to factor in time to chase payments, my cashflow is more predicable as I can confidently ...

"Easy to use, takes any stress out of setting up Direct Debits"

What do you like best about GoCardless? Really easy to use, for both me and my customers What do you dislike about GoCardless? No negatives for me, really pleased with GoCardless What problems is GoCardless solving and how is that benefiting you? I use GoCardless to take payments for the candle subscription I offer and it makes the whole set up process so easy.

"Excellent addition to my business - highly recommend!"

What do you like best about GoCardless? I don't have to chase customers for payments any more, and know exactly what date I can expect to get paid, making it much easier to plan. Whenever there has been a problem the customer service has also been excellent! What do you dislike about GoCardless? It would be helpful to have invoices sent to clients when payments are taken. It would also be great to have an app, to help me track things from my phone, which would sometimes be useful. What ...

"GoCardless gives us with the most streamlined solution for getting paid for our recurring services."

What do you like best about GoCardless? It's easy to add a customer, they receive an automated email inviting them to sign up. We get email summaries to keep us up to date with payments received each month and the dashboard is very useful to provide a heads-up. What do you dislike about GoCardless? It takes a few days for the direct debit mandate to click into place, and sometimes we miss the boat to have payment taken for a particular month. But that's not an issue with GoCardless but a ...

"Invaluable service"

What do you like best about GoCardless? Very easy to use this system and has enabled us to offer another payment method to our customers. The online support has also been very quick even at weekends. What do you dislike about GoCardless? I have not found any problems with dealing with customer service or the physical website. What problems is GoCardless solving and how is that benefiting you? As mentioned this offers us another payment method for customers and gives us a more accurate ...

"Our business would not exist without Gocardless"

What do you like best about GoCardless? The fact we don't have to chase invoices, renew expired credit cards and all invoices+payments are taken automatically. What do you dislike about GoCardless? When integrating with Xero, the customer syncing process could be a bit easier. You have to create a mock invoice before the contact appears as a customer in the Xero + Gocardless - ready to sync. You also have to hit the re-sync button to make it work immediately. What problems is GoCardless ...

"Easy payment processing for recurring or one off payments."

What do you like best about GoCardless? GoCardless is really flexible and easy to use. We can send a customer an email link which after they have filled in a simple form (branded to us) its about 3 minutes to set up recurring payment plans or one off charges. It's easy to change details, the support team have always sorted out any problems quickly. As it uses direct debit mandates customers are much more confident to use it. What do you dislike about GoCardless? Fees went up this year ...

"Too pre-occupied by some social agenda to be a payment company"

What do you like best about GoCardless? The fact they responded to my emails within the same day What do you dislike about GoCardless? I agree with others who have given them a roasting. In our case they asked questions about who we take money from, why, and what we spend it on. They got stuck on the fact we hire lawyers for our legal work which was a silly thing for them to do. However the real rub is that they said we failed because of our 'restricted activities'. We looked at their list ...