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i'm looking into help desk solutions and want to know what features are crucial for customer support teams. what does gladly offer that stands out?
we're a small team of 8 and mostly handle customer inquiries through email. would gladly be overkill for us, or does it have features that would suit smaller operations?
we're currently using a couple of different tools for customer management and support. does gladly integrate well with other systems, or are there specific ones we should know about?
i read that gladly has limited customization options. can anyone elaborate on what those limitations might be?
i'm trying to budget for a new customer support platform. is gladly subscription-based, and do they offer different pricing tiers?
we get a lot of inquiries through social media. can gladly handle those interactions, or is it mostly focused on email and direct support tickets?
we're really focused on improving our customer experience. does gladly have a built-in system for collecting customer feedback after interactions?