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we're a small team of 8 and mostly handle customer inquiries through email. would gladly be overkill for us, or does it have features that would suit smaller operations?
Head of Product
Gladly is designed for businesses of all sizes, including small teams. Its features like multi-channel communication and appointment scheduling can simplify your customer support. If your main focus is email and you need some automation, it can still be helpful. Just keep in mind that some advanced features are more useful for larger teams.